topic Sim card in Get Support

Sim card

Daniel48 — Mon, 29 Jul 2024 23:03:54 GMT

I made a big mistake when transfering number to Public Mobile. I think my phone support esim. but it does not. I am looping in installing esim now, error and eror. what can i do? where can i get a sim card?

Re: Sim card

Phil_Adelphus — Mon, 29 Jul 2024 22:20:40 GMT

@Daniel48 What phone do you have? You can order a physical sim from Public Mobile but it can take anything from several days to three weeks by Canada Post. Quicker would be to go to a Telus/Koodo store (or Mobile Klinik I believe) and buy one, or get one from Amazon which should be quicker and about $5.

Re: Sim card

hTideGnow — Mon, 29 Jul 2024 22:21:17 GMT

HI @Daniel48

get a Public Mobile sim card from Telus or Koodo stores or Amazon

once you have the sim card, just send a message to PM support agent, and they will update the sim card number for you

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Sim card

Neil11 — Mon, 29 Jul 2024 23:36:10 GMT

You made the right choice, i had the same issue when I signed up as the esim wasn't working. Your best is buying bet is buying a physical sim card from a koodo/telus store or a mobile klinic store. Then contact CS_AGENT and they will credit you the cost of the sim $11.30 (10+tax). After the initial sign up issues PM has been great, especially the can-us plan, great value for your money