topic Re: I want to cancel! in Get Support

I want to cancel!

Justyna22 — Mon, 29 Jul 2024 19:28:34 GMT

And don't know how. Esim not working and I've already paid!!

Re: I want to cancel!

slusagm — Mon, 29 Jul 2024 19:35:37 GMT

you can ask PM to help with the esim or with cancelling. Since you cannot login yet and hence cannot open Chatbot ticket, so just message them here

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: I want to cancel!

softech — Mon, 29 Jul 2024 19:36:27 GMT

@Justyna22

don't give up yet, probably just one more step

Did you get to the eSIM installation step? Either the app will ask for your permission to do it for you, or you can get the QR code to install yourself.

If you missed the step to install by the app, there is a QR code in your Welcome email. Open it from a computer, or another device, then use your phone to scan it to install the eSIM profile on your phone.

Once you installed the eSIM profile, (or If you got passed that step eSIM installation step), try to reboot your phone once.

If it still does not connect and if you have another active sim on the phone, disable those non PM sim (eSIM/Physical sim) using the SIM Manager on the phone or simply remove the physical sim.

And make sure the one associated with PM sim and your phone number is enabled.
(On iPhone: Settings->Cellular , make sure the PM eSIM is set as Primary on "Cellular Plan Label" and "Turn on This Line" is toggled on)

Then click Reset All Networks on your phone and it will work. (Please note that Reset all Networks will also erase your saved Wifi and Bluetooth connections, but you just need to add them back after). Also, it is possible you have to reset it multiple times for it to work.

if it still does not work, Please open ticket with PM support by private message:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there

Android:

iPhone:

Re: I want to cancel!

AK32 — Mon, 29 Jul 2024 19:38:14 GMT

Hello, if you turn off "subscribed" (which is what Public Mobile calls Autopay) that will stop automatic payments.

If you're porting your number out to another carrier, your account will be closed automatically once the port if completed. You want this account to stay open until this process is complete if you want to keep your number.

If neither of those apply to you, you can message a support agent and they can help close your account. You can message them using this link:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Hope this helps 🙂

Re: I want to cancel!

Justyna22 — Mon, 29 Jul 2024 19:50:41 GMT

Tis is an absolute scam. I haven't been able to speak to anyone in chat. All AI. I can't even activate my eSim. And now no way to access any of the options everyone is talking about. Only option is to contact support that DOESN'T SEEM TO EXIST. I'm reporting this to the fraud department.

Re: I want to cancel!

Justyna22 — Mon, 29 Jul 2024 19:51:42 GMT

Nothing works. It is all AI.

Re: I want to cancel!

slusagm — Mon, 29 Jul 2024 19:52:27 GMT

the link I gave you is not AI. Please click on it , try it and wait for PM to reply via private message

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: I want to cancel!

computergeek541 — Mon, 29 Jul 2024 19:55:39 GMT

@Justyna22 wrote:
Nothing works. It is all AI.

The A.I., once requested, will direct you to open a ticket or to send a message to a customer support agent.

Re: I want to cancel!

Neil11 — Mon, 29 Jul 2024 23:38:11 GMT

Don't cancel, jus get a physical sim card. I issue signing up to but since then PM has been good. Your best is buying bet is buying a physical sim card from a koodo/telus store or a mobile klinic store. Then contact CS_AGENT and they will credit you the cost of the sim $11.30 (10+tax).

Re: I want to cancel!

Justyna22 — Tue, 30 Jul 2024 00:22:50 GMT

How??? How do I get a live agent??

Re: I want to cancel!

computergeek541 — Tue, 30 Jul 2024 05:11:13 GMT

@Wayworn wrote:
Since you are having problems getting your plan to work because the e-sim is not activated --don't bother to go through the hassle of messaging Customer Service ------ you can talk to a live new activation assistance agent.

The Public Mobile service not being activated isn't a number porting issue. In addition to that, Public Mobile does not have live activation assistance agents.

Re: I want to cancel!

softech — Tue, 30 Jul 2024 12:44:00 GMT

@Wayworn wrote:
I’m very surprised that an Oracle hasn’t contacted you yet and given you the PM porting ASSISTANCE phone number.

No Oracle provided OP the porting assistance number as this is not porting related.

This is either an esim setup issue, which help was provided, or an account activation issue, which OP needs to engage support by message