topic Re: Resume Plan / Account in Get Support

Resume Plan / Account

kav2001c — Tue, 04 Jan 2022 21:08:50 GMT

Probably not even possible (already PM a Mod but thinking ask here as well)

Is it possible to undo a number port?

Existing Public account

Ported out to Freedom on Friday

Not happy with Freedom

Wants to undo Port & resume account

1- Is it possible to reverse the port and resume the account? (I am doubtful but...)

2- If not possible, are there any issues with activating a new dummy number, cancelling the Freedom account, then asking a Mod to recycle the old number?

(This person can NOT port back from Freedom to Public or get cancellation charges; Freedom wants to noshow the account which will release number)

Best way to get number off Freedom & back to Public?

(Prefer not to port off Freedom, and prefer to resume existing Public account since had long distance minutes etc as boosters. Even if required to buy a new SIM)

Re: Resume Plan / Account

will13am — Sun, 22 Apr 2018 00:28:58 GMT

I would think not. This is a prepaid service with no refunds. You chose to close the account with a port. If it was an accidental something, maybe you can bargain. This is clearly a customer choice. Sorry no mulligan allowed.

The question of the day is why on earth would you go to Freedom?

Re: Resume Plan / Account

kav2001c — Sun, 22 Apr 2018 00:31:08 GMT

@will13amlol not me!

Its one of my referals haha

Man I would never do that!

I know on postpaid you can "undo" this kind of thing

I was doubtful its possible on prepay

Re: Resume Plan / Account

will13am — Sun, 22 Apr 2018 00:58:19 GMT

@kav2001c wrote:
@will13amlol not me!
Its one of my referals haha
Man I would never do that!

I know on postpaid you can "undo" this kind of thing
I was doubtful its possible on prepay

Tell your referral to learn from the mistake and move on.

Re: Resume Plan / Account

Camelia_M — Thu, 13 Feb 2020 00:10:05 GMT

Happy to help!

At this is a prepaid service once a number is ported the account is canceled automatically.

Inactive Public Mobile accounts can't be resumed under any circumstances.

A new sim needs to be purchased and a new account needs to be created.

Please note that all rewards, promotions and tenure for the loyalty rewards will be lost when the account is canceled.

You can also check our help articles for more info regarding your Public Mobile account:

https://www.publicmobile.ca/en/bc/get-help/articles?category=customer-support