topic Transfer out in Get Support

Transfer out

Jessie-T — Mon, 29 Jul 2024 14:47:30 GMT

I transferred out from PM to other provider on June 1,2024, PM charged my monthly payment for $27.3 on May 30, my circle billing is starting at 14th every month, I didn’t receive any refund, so I pm the agent and requested, and I received email saying: Public mobile is a prepaid provider and we do not have proration.
I am not a prepaid customer, I am a monthly customer, why I can’t get the 14 days monthly fee back?

I heard customer will get a refund when move out, what happened to my case?

Re: Transfer out

hairbag1 — Mon, 29 Jul 2024 14:55:51 GMT

@Jessie-T

well, you heard wrong. As a prepaid service, you pay upfront for 30 days service. If you go elsewhere before the 30 days...you get no refund. Sorry bud.

Re: Transfer out

hTideGnow — Mon, 29 Jul 2024 14:56:06 GMT

HI @Jessie-T

PM is on 30 days cycle and renewal date changes. So, it won't be "14th every month". I fact, it have been moving up and hence you got the renewal earlier than expected

and sorry, PM is prepaid, so no refund

Re: Transfer out

eddieO — Mon, 29 Jul 2024 15:06:22 GMT

@Jessie-T, you only get the prorated amount back from post-paid providers which are the types of plans that can also add additional roaming or overage charges. Public Mobile being prepaid does not provide prorated refunds for early cancellation but on the plus side they also don't have any additional charges so you know exactly what your bill will be each month

Re: Transfer out

Jessie-T — Mon, 29 Jul 2024 15:49:47 GMT

I remember at the 14th of February few years ago, so I thought the circle is starting at 14th every month, I probably misunderstood. So the amount I paid on May 30th is for the whole month of June?

Re: Transfer out

hairbag1 — Mon, 29 Jul 2024 15:52:20 GMT

@Jessie-T wrote:
I remember at the 14th of February few years ago, so I thought the circle is starting at 14th every month, I probably misunderstood. So the amount I paid on May 30th is for the whole month of June?

You paid for the next 30 days service. Unfortunately, you won't get a refund on it.

Re: Transfer out

computergeek541 — Mon, 29 Jul 2024 19:33:51 GMT

@eddieO wrote:
@Jessie-T, you only get the prorated amount back from post-paid providers which are the types of plans that can also add additional roaming or overage charges. Public Mobile being prepaid does not provide prorated refunds for early cancellation but on the plus side they also don't have any additional charges so you know exactly what your bill will be each month

There is nothing stoping a carrier a a carrier from providing refunds to prepaid customers. There have actually been other prepapid carriers who did offer refunds. Public Mobile has made a business decision not to provide them.