topic New sim card in Get Support

New sim card

TGB — Mon, 29 Jul 2024 19:36:41 GMT

Not receiving incoming calls and texts

Re: New sim card

Handy1 — Mon, 29 Jul 2024 11:48:54 GMT

@TGB Did you just port a number over ? If so did you leave old providers sim in the phone to reply YES to the confirmation text to port to PM ? If yes was it with in the 90 minute window ? If yes to all try to reboot the phone and test . Also is it possible for you to test the sim in another phone . But if you didn’t get the confirmation text or didn’t reply . I will send you the porting team number private message and they can re trigger the port request for you . But if you need further help here’s the direct link for support

send direct private message to support .

send a private message To CS_Agent

⬇️⬇️⬇️⬇️⬇️Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: New sim card

turtleTurtle — Mon, 29 Jul 2024 13:59:44 GMT

How long since you switch over? Sometimes the process takes a few hours.

Re: New sim card

TGB — Mon, 29 Jul 2024 15:31:46 GMT

Can you re trigger the port request

Re: New sim card

Handy1 — Mon, 29 Jul 2024 15:51:37 GMT

@TGB No sorry I wish I could but I’m just a customer like you trying to help , but the number I sent to your inbox can . Or you can use this link to the inbox for the number

community in box

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: New sim card

hTideGnow — Mon, 29 Jul 2024 15:54:09 GMT

Hi @TGB

we are just customers but yes, we can help

I have sent you the porting support team number. Please check your Community inbox (envelope on top right or here: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage ), check for the number and call