topic esim in Get Support

esim

smittie — Mon, 29 Jul 2024 01:00:58 GMT

I am a new customer to PM. How long do it take for my phone to be activated. I completed the registration approx 30 mins ago. Unable to text or call out.

Re: esim

Chalupa_Batman — Mon, 29 Jul 2024 01:05:07 GMT

Hello @smittie

If you've chosen to use eSIM, you must go into your phone settings and choose Public Mobile eSIM as your primary and then reboot.

esim...choosing public as my primary in phone settings & reboot

smittie — Mon, 29 Jul 2024 01:28:46 GMT

how and where in settings can i do this

Re: esim...choosing public as my primary in phone settings & reboot

softech — Mon, 29 Jul 2024 01:38:08 GMT

@smittie

On iPhone: Settings->Cellular , make sure the PM eSIM is set as Primary on "Cellular Plan Label" and "Turn on This Line" is toggled on

and remember to disable or delete those non PM sim (eSIM/Physical sim).
If the non-PM sim is physical, remove it. If the non-PM sim is an esim, disable using the SIM Manager on the phone (or set as Secondary and turn off "Turn on this line" for this non-PM esim)

Re: esim...choosing public as my primary in phone settings & reboot

Handy1 — Mon, 29 Jul 2024 01:37:50 GMT

@smittie if this is iPhone in settings > cellular and also make sure “ turn this line is toggled on

Re: esim...choosing public as my primary in phone settings & reboot

smittie — Mon, 29 Jul 2024 01:44:27 GMT

my old provider i

was bellcan i remove the physical sim card

Re: esim

eddieO — Mon, 29 Jul 2024 02:09:55 GMT

@smittie, depending on if you are transferring an existing number in from your old company, this could take an hour or 2, but if you are setting up a new account with new number it should be very quick

Re: esim...choosing public as my primary in phone settings & reboot

Dunkman — Mon, 29 Jul 2024 04:12:45 GMT

@smittie wrote:
my old provider i
was bellcan i remove the physical sim card

@smittie

Did you respond to Bell's port confirmation text? If you did respond to the text, then you could remove the old Bell SIM card.