topic Re: USA roaming in Get Support

USA roaming

Gary51956 — Sun, 28 Jul 2024 18:31:43 GMT

When I changed to the current subscription it was supposed to have unlimited USA roaming, but now I don't see it on it. Do I still have USA roaming?

Re: USA roaming

Chalupa_Batman — Sun, 28 Jul 2024 18:35:07 GMT

Hey @Gary51956

Open the app on your phone and it will show what plan you have.

Are you currently in the US now?

Re: USA roaming

Gary51956 — Sun, 28 Jul 2024 18:43:45 GMT

I am still in Canada, but going down to US I Sept. It was the 34 Dollar one that was to have unlimited USA roaming,but doesn't say it now on my account.

Re: USA roaming

EB0 — Sun, 28 Jul 2024 18:51:01 GMT

@Gary51956

There was two $34 plans one Canad only, and one Canada-us, can you post a picture for your plan?

Re: USA roaming

Gary51956 — Sun, 28 Jul 2024 19:04:45 GMT

It says only 50gb data at 5g, unlimited Canada wide minutes and messaging plus unlimited international text and picture messaging. But the one originally said Canada and USA roaming

Re: USA roaming

will13am — Sun, 28 Jul 2024 19:04:47 GMT

@Gary51956 , if you check the subscription tab, it should say that the data is for Canada and US and Canada-US wide minutes.

Re: USA roaming

Gary51956 — Sun, 28 Jul 2024 19:07:42 GMT

It does not,but that's what I ordered back in Nov when they first came with it for 34 a month.

Re: USA roaming

EB0 — Sun, 28 Jul 2024 19:08:39 GMT

@Gary51956 , it looks like you are on $34 50GB Canada only plan, you will not be able to use it in US unless to buy US add-on or change to a new Canada-US plan $34 15GB or $39 50GB

Re: USA roaming

Chalupa_Batman — Sun, 28 Jul 2024 19:10:43 GMT

If this is indeed the case and you picked the Can/US $34 plan, you should reach out to a CS Agent to find out what happened. Little chat box bottom right corner to start a ticket for them to investigate.