topic Re: Delete auto pay in Get Support

Delete auto pay

Buffoven — Sun, 28 Jul 2024 12:57:28 GMT

My phone got transferred from previous carrier , 4 days ago no eSIM sent no support can’t get into account to stop payment which I assume they will take money anyway . Had to go back to previous carrier because need phone for work! Thanks for all the aggravation payment

Re: Delete auto pay

Handy1 — Sun, 28 Jul 2024 12:59:57 GMT

@Buffoven work with support to get it fixed or ask them to remove credit card info from the account right away so you won’t be charged again

send a private message To CS_Agent

⬇️⬇️⬇️⬇️⬇️Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Delete auto pay

BKNS27 — Sun, 28 Jul 2024 15:42:06 GMT

@Buffoven

Did you reply to the text from your previous carrier confirming you are porting over to PM? There is a 90 minute window to reply.

If you didn’t reply, your old SIM/eSIM will continue to work until porting is completed.

Re: Delete auto pay

Buffoven — Wed, 31 Jul 2024 15:18:38 GMT

Delete credit card info please

Re: Delete auto pay

Handy1 — Wed, 31 Jul 2024 15:20:16 GMT

@Buffoven We are just customers like you trying to help . You need to engage support to have the credit card info on your account removed . Use the link in my first reply to you bottom of page

Re: Delete auto pay

slusagm — Wed, 31 Jul 2024 15:33:18 GMT

deleting autopay is easy, just do it on your My Account, Subscription , and Manage Subscription and then turn off Subscribed

Deleting credit card would need PM help. Just open ticket with them using the Orange Chatbot icon on lower right, start typing Submit ticket, choose Contact Us and then follow the screen to login and submit ticket