topic Re: Cancel eSIM but deleted eSIM so can’t do 2 factor authentication in Get Support

Cancel eSIM but deleted eSIM so can’t do 2 factor authentication

Britters73 — Sun, 28 Jul 2024 13:04:32 GMT

Hello,

I need to cancel my eSIM / public mobile package. Trouble is, I have already deleted the eSIM off my phone. And when I try to login to my public mobile account it wants to verify me via my phone but I no longer have access to it. How do I go about cancelling my account when I can’t do this two factor authentication? I really need this cancelled.

thanks for your help in advance

Re: Cancel eSIM but deleted eSIM so can’t do 2 factor authentication

Handy1 — Sun, 28 Jul 2024 13:10:34 GMT

@Britters73 Do you not see option that says “didn’t get code “ tap it and you should have option to send code to email instead and log in that way . If still no luck you can direct message support

send a private message To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Cancel eSIM but deleted eSIM so can’t do 2 factor authentication

Britters73 — Sun, 28 Jul 2024 13:57:51 GMT

Heya

That Option doesn’t come up, only “resend code”

Re: Cancel eSIM but deleted eSIM so can’t do 2 factor authentication

slusagm — Sun, 28 Jul 2024 14:27:22 GMT

yes, if you have not "verified" your email after setup, the resend code option won't work. you need PM to help. please message them

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Cancel eSIM but deleted eSIM so can’t do 2 factor authentication

Phil_Adelphus — Sun, 28 Jul 2024 16:33:05 GMT

@Britters73 Are you just closing the account and are done with your PM phone number? If not and you are trying to port your number to another provider you need your PM account to remain active. Once the number port is completed the PM account will automatically close. But unfortunately you need to be able to receive an SMS confirming you want to port out so either way you're going to need customer support. Just don't cancel PM before you've moved your number if you want to keep it.