topic Re: Ported 2 numbers one account from Rogers to Public in Get Support

Ported 2 numbers one account from Rogers to Public

Jokesx — Sun, 28 Jul 2024 03:27:21 GMT

Ported 2 numbers same account over. With both activations we used the other number as the alternative number. I found out after the fact that can cause issues. First account was set up fine 2nd account is locked out. Cannot make calls cannot log into account. Any help would be appreciated.

Re: Ported 2 numbers one account from Rogers to Public

cellphoneuser1 — Sun, 28 Jul 2024 03:30:11 GMT

@Jokesx wrote:
Ported 2 numbers same account over. With both activations we used the other number as the alternative number. I found out after the fact that can cause issues. First account was set up fine 2nd account is locked out. Cannot make calls cannot log into account. Any help would be appreciated.

The alternative number doesn't matter. It's just a way for Public Mobile to contact you if there is a problem. They don't usually call so when there is a problem, you have to cotnact a customer support agent yourself.

Re: Ported 2 numbers one account from Rogers to Public

Chalupa_Batman — Sun, 28 Jul 2024 03:32:35 GMT

Hey @Jokesx

Sometimes the SIM cards just need to be reprovisioned. Try swapping SIM cards into each others phones. Turn them off first, swap then reboot.

Re: Ported 2 numbers one account from Rogers to Public

BKNS27 — Sun, 28 Jul 2024 07:58:48 GMT

@Jokesx

Your mistake was porting the primary number first. You should have ported your secondary number first so your old account then your primary number.

You will need to contact a CS_Agent by clicking on the Chat bubble and type in Submit a Ticket or Contact Agent or pm them to straighten it out.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437