topic Poor service in Get Support

Poor service

Hank6 — Sat, 27 Jul 2024 21:02:21 GMT

Hello

Have $34.00 unlimited Canada/USA we crossed at Thousand Island Border crossing near Ottawa Ontario and entered the US. We followed the instructions we were given on this form and it has worked incredibly poorly. We are in Scranton Pennsylvania and it still is terrible.
Also why do we have an E by our battery charge symbol?

Re: Poor service

will13am — Sat, 27 Jul 2024 21:05:32 GMT

@Hank6 , what phone are you using? The E indicates connection to T-Mobile 2G. Try rebooting your phone to see if you can connect to the LTE or 5G networks.

Re: Poor service

Chalupa_Batman — Sat, 27 Jul 2024 21:15:00 GMT

Hey @Hank6

Depending on your phone, try this. Go into your network settings, turn off automatic and pick T-Mobile. Then turn on your Data Roaming and then reboot. This should work.

If you need help figuring out how, let us know.

Re: Poor service

Phil_Adelphus — Sat, 27 Jul 2024 21:17:26 GMT

@Hank6 Check if your phone is on this list or a newer version of one that is.

https://www.publicmobile.ca/en/on/get-help/articles/volte

Re: Poor service

Chalupa_Batman — Sat, 27 Jul 2024 21:53:53 GMT

@Phil_Adelphus wrote:
@Hank6 Check if your phone is on this list or a newer version of one that is.
https://www.publicmobile.ca/en/on/get-help/articles/volte

Just to add to @Phil_Adelphus , there are several other phones out there that use VoLTE that work on PM but not on the list. It's more of a trial and error sometimes.

Re: Poor service

Phil_Adelphus — Sat, 27 Jul 2024 22:36:02 GMT

@Chalupa_Batman True, but if it is on the list then it may not be a VoLTE problem, process of elimination.

Re: Poor service

Chalupa_Batman — Sat, 27 Jul 2024 22:41:40 GMT

True. I have 3 phones here in my posession now that are all VoLTE enabled. I plan on testing all three when in the US next month.