topic Re: Unexpected Number Associated with My Phone in Get Support

Unexpected Number Associated with My Phone

Allen97 — Sat, 27 Jul 2024 19:38:15 GMT

I am experiencing an issue with my phone for a couple of weeks now. Recently, I have been receiving calls on my phone from two different numbers. One of these numbers is my original number, which ends with 2556, while the other number, ending with 7971, which is completely unfamiliar to me.

This situation is quite concerning, as I have not authorized any additional numbers to be associated with my SIM card. I am worried about potential security and privacy implications.

Could someone please help me investigate this matter and provide a resolution? I would appreciate it if you could check if there has been any unauthorized activity or if there is any technical glitch causing this issue.

Re: Unexpected Number Associated with My Phone

will13am — Sat, 27 Jul 2024 17:29:50 GMT

@Allen97 , do you have a VoIP app installed on your phone with second number? If not, use the chat symbol on the lower right corner of the web page and initiate a support ticket.

Re: Unexpected Number Associated with My Phone

Verbal — Sat, 27 Jul 2024 17:31:12 GMT

Definitely a scammer. They sometimes use familiar or common area code numbers when they call to dupe people into believing it's a safe number. Now we can't even trust our friends, jk but I doubt your own number is calling you. Somehow they can get a familiar number and to show up when they call but I don't think they are actually using your number. It often is just on the call display label

Re: Unexpected Number Associated with My Phone

Allen97 — Sat, 27 Jul 2024 17:39:03 GMT

Maybe i didnt do a good job of explaining my issue. Basically, calls meant for a number ending with 7971 is coming to me, while my phone number ends with 2556.

Re: Unexpected Number Associated with My Phone

Allen97 — Sat, 27 Jul 2024 17:39:29 GMT

No I dont have VoIP app installed on my phone

Re: Unexpected Number Associated with My Phone

Verbal — Sat, 27 Jul 2024 17:40:54 GMT

Oh I get ya now. Yes you may need to submit a support ticket. ( Maybe a porting issue?)

Re: Unexpected Number Associated with My Phone

EB0 — Sat, 27 Jul 2024 19:20:51 GMT

@Allen97

This is a weird situation that you receive calls meant for two different numbers

please use the link below to create a ticket through chatbot, so CSA can look into this issue

https://widget.telus.tiia.ai/publicmobile/publicmobile.html

Re: Unexpected Number Associated with My Phone

Joe_G — Sun, 28 Jul 2024 13:33:29 GMT

@Allen97 wrote:

Maybe i didnt do a good job of explaining my issue. Basically, calls meant for a number ending with 7971 is coming to me, while my phone number ends with 2556.

How can you tell that the phone calls are meant for someone else (7971)? Did you pick up and the caller told you they were calling 7971?

Re: Unexpected Number Associated with My Phone

Allen97 — Sun, 28 Jul 2024 14:27:52 GMT

Yes, I picked up the call and the caller told me they were calling 7971. This happened multiple times in the last few week and I can confirm its the same number ending with 7971. I tried calling 7971 (the other number) and 2556 (my original number) with a friend's phone and both the call are coming on my phone with my friends caller id which is saved on my phone.

Re: Unexpected Number Associated with My Phone

Joe_G — Sun, 28 Jul 2024 17:13:32 GMT

Did you port your number (2556) to PM? If so then maybe 7971 was the temporary number they assigned to you until the port went through. If that's the case then I imagine 7971 should automatically be disassociated from your SIM at some point. If that doesn't happen you should contact CS_Agent and get it sorted.