topic Re: Stolen Phone in Get Support

Stolen Phone

Randallb1 — Sat, 27 Jul 2024 19:42:38 GMT

Hello,

My phone and laptop were stolen. I don't remember my public accounts passwords and can't access Gmail account to reset public password without my phone due to 2 factor. I need help getting into my public account so I can register new Sim with my number. Can you please assist?

Thanks,

Re: Stolen Phone

Chalupa_Batman — Sat, 27 Jul 2024 18:37:13 GMT

Hello @Randallb1

Please contact a CS Agent using this direct link.

EDIT. Sorry I couldn't cut and paste and had to reboot PC.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Stolen Phone

Randallb1 — Sat, 27 Jul 2024 18:39:34 GMT

Sorry I can find that CSAgent direct link. Can you send me the link, please?

Re: Stolen Phone

eddieO — Sat, 27 Jul 2024 18:47:27 GMT

@Randallb1, Click on the link to open a ticket through the Chatbot:
https://widget.telus.tiia.ai/publicmobile/publicmobile.html
(and then type: Customer Support Agent)

Or, if you are having trouble with the Chatbot try sending a private message to:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
(note: you will need to be logged into your Community account for this link to work)

Re: Stolen Phone

Randallb1 — Sat, 27 Jul 2024 18:47:39 GMT

Thank you for the quick assistance. I have sent the message.