topic Re: One time password in Get Support

One time password

Isaac28 — Sat, 27 Jul 2024 14:54:11 GMT

Hi, I am transferring my number to Public Mobile and for some reason I am stucked at the step where it asks to confirm the number. I do not receive the OTP. I have tried requesting a new password. There doesn't seem to be an option to request an email instead.

Can someone help?

Re: One time password

BKNS27 — Sat, 27 Jul 2024 15:01:07 GMT

@Isaac28

Are you using the PM app and did you reply with YES to confirm you are porting over to PM with your old SIM in your phone?

You old SIM should still work until porting is completed before switching the SIM.

Re: One time password

Isaac28 — Sat, 27 Jul 2024 15:03:19 GMT

Yes I am using the PM app and yes I replied Yes. It ported almost instantly but now I am stuck and unable to receive the OTP

Re: One time password

Sansan — Sat, 27 Jul 2024 15:03:51 GMT

@Isaac28 if you are not able to get the code via email you would need to engage PM.

Use the link below to send a message.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437