topic Re: New Phone number not updating in eSIM in Get Support

New Phone number not updating in eSIM

Moosey — Sat, 27 Jul 2024 05:23:08 GMT

Hi! I just used the ‘change phone number’ in the PM app and got myself a new number that I like. However my eSIM is not updating to my new number. How can I get this updates?

Re: New Phone number not updating in eSIM

eddieO — Sat, 27 Jul 2024 01:16:10 GMT

@Moosey, just to confirm were your services all working, calls in/out, text in/out, data? Did you try restarting your phone after requesting the new number?

Re: New Phone number not updating in eSIM

hTideGnow — Sat, 27 Jul 2024 01:18:34 GMT

hi @Moosey

reboot the phone

and if you are using iPhone and you meant you see the wrong number on iMessage, then remove it from iMessage settings, reboot the phone and add it back after

Re: New Phone number not updating in eSIM

Moosey — Sat, 27 Jul 2024 01:22:52 GMT

Nothing is working after switching to the new number. I did restart my phone but it didn’t help.

Re: New Phone number not updating in eSIM

Moosey — Sat, 27 Jul 2024 01:23:45 GMT

rebooted the phone and the eSIM still shows the old number. I am using my cloud email so iMessage isn’t affected with the number charge.

Re: New Phone number not updating in eSIM

slusagm — Sat, 27 Jul 2024 01:24:49 GMT

you said it shows old number ,but when someone call the new number, does your phone ring?

Re: New Phone number not updating in eSIM

hTideGnow — Sat, 27 Jul 2024 01:25:53 GMT

HI @Moosey

Try Reset network settings first

if same, ask support agent to check and confirm, maybe they need to refresh the account on the system

please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: New Phone number not updating in eSIM

Moosey — Sat, 27 Jul 2024 01:37:39 GMT

No it doesn’t 😕

Re: New Phone number not updating in eSIM

Moosey — Sat, 27 Jul 2024 01:38:12 GMT

I’ll try this, thank you very much!

Re: New Phone number not updating in eSIM

Moosey — Sat, 27 Jul 2024 21:23:22 GMT

I tried this and still no luck. I deleted the eSIM and bought a new one. This time, it would not activate.