topic Re: Active with prepaid and voucher in Get Support

Active with prepaid and voucher

TiffJ89 — Sat, 27 Jul 2024 00:58:08 GMT

Im having trouble with getting this figured out.

Re: Active with prepaid and voucher

hairbag1 — Sat, 27 Jul 2024 01:03:11 GMT

you can't activate a new acct with a prepaid voucher...you need a valid credit / debit to start. After that, then you can use vouchers if you want to.

Re: Active with prepaid and voucher

slusagm — Sat, 27 Jul 2024 01:03:54 GMT

from what I understand, voucher cannot be used to activate, just for renewal

Re: Active with prepaid and voucher

hTideGnow — Sat, 27 Jul 2024 01:04:08 GMT

HI @TiffJ89

sorry, PM has removed the option to use voucher to activate. You have to get a prepaid credit card to activate new account

with the voucher you already got, it won't be wasted. After the account is activated, add it to your account and it will be used towards renewal

Re: Active with prepaid and voucher

TiffJ89 — Sat, 27 Jul 2024 01:07:26 GMT

How beacause ive tried everyyhing its stressing me out

Re: Active with prepaid and voucher

hTideGnow — Sat, 27 Jul 2024 01:08:57 GMT

HI @TiffJ89

buy the prepaid credit card from stores like Shoppers Drug mart

use it just like a Credit card when you activate. Just use your address and postal code

Re: Active with prepaid and voucher

maurelle — Sat, 27 Jul 2024 01:21:35 GMT

@TiffJ89 wrote:
How beacause ive tried everyyhing its stressing me out

I've had best success with Vanilla Mastercard prepaid credit card. Make sure that you have a balance that covers the desired plan's cost plus PST+GST or HST. For example if you want to sign up for the $23 plan in BC, $25.76 will be charged to the card used, so you'll need a $50 prepaid credit card. You can then spend the remaining $24.24 for other purchases, say at the grocery store.

On the voucher you have paid the tax to the merchant, so Public Mobile will only take the nominal plan cost ($23 in the example above) from your available funds on renewal.

Oh. and you know that you can only complete the activation in the Public Mobile app, yes?