topic Re: Forbidden A1 in Get Support

Forbidden A1

LucyPublic — Fri, 26 Jul 2024 21:51:04 GMT

I am unable to login to either the app or through the browser.

I get the Forbidden A1 every time.

My email address is xxxxxxxxxxxxxxxxxx.

Please help.

Re: Forbidden A1

computergeek541 — Fri, 26 Jul 2024 21:52:02 GMT

@LucyPublic wrote:
I am unable to login to either the app or through the browser.
I get the Forbidden A1 every time.

If using the Self Serve website, use incognito/private/inprivate mode.

If you're using the Public Mobile, try clearing the app's storage setttings before logging in.

Re: Forbidden A1

LucyPublic — Fri, 26 Jul 2024 22:00:07 GMT

I tried incognito mode on several browsers but same issue occured.

How do you clear app storage settings?!?!

Re: Forbidden A1

computergeek541 — Fri, 26 Jul 2024 22:02:04 GMT

@LucyPublic wrote:
I tried incognito mode on several browsers but same issue occured.
How do you clear app storage settings?!?!

I'm not familar with iOS, but in Android, it's in the Application settings. In the lastest version of stock Android, the first menu is called Apps. From there, select the Public Mobile app and go into Storage and Cache.

Re: Forbidden A1

LucyPublic — Sat, 27 Jul 2024 11:21:11 GMT

This does not work either.

Please advise.

Re: Forbidden A1

EB0 — Sat, 27 Jul 2024 12:36:59 GMT

@LucyPublic

For “Forbidden A1” error, you need to contact CSA, please send a message to the CS Agent through the following link ( it could take longer time)

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437