topic Re: Redeem public point in Get Support

Redeem public point

Vinhhanhlu — Fri, 26 Jul 2024 17:20:40 GMT

Hi there , I have total 18.75 points , why i did not get my $15 off in July payment ? please help , thank you.

Re: Redeem public point

EB0 — Fri, 26 Jul 2024 17:24:28 GMT

@Vinhhanhlu

You need to redeem the $15 points manually by going to your rewards.

Re: Redeem public point

hairbag1 — Fri, 26 Jul 2024 17:24:54 GMT

@Vinhhanhlu

you now hafta go in to your acct to redeem points for plan renewal. You must have at least 15 points to redeem for plan renewal.

Re: Redeem public point

Vinhhanhlu — Fri, 26 Jul 2024 18:19:34 GMT

I got Email from Public Mobile , Public points statement on 06/30/2024, Points redeemed 15. balance 3.25

and i did not any credit in July payment , please check it out for me . Thank you.

Re: Redeem public point

slusagm — Fri, 26 Jul 2024 18:24:32 GMT

but you see the $15 in Available Funds now? If it is , at least the credit is there

still worth to ask PM to check. Just open ticket with them using the Orange Chatbot icon on lower right, start typing Submit ticket, choose Contact Us and then follow the screen to login and submit ticket

Re: Redeem public point

tarsbo1 — Fri, 26 Jul 2024 18:28:53 GMT

It depends on your billing cycle date. If you've already paid for July, then the $15 will be credited to your August payment.
If you go to the Payments tab - you will see your Next Estimated Upcoming Payment where the credit will likely be implemented for August.

Re: Redeem public point

EB0 — Fri, 26 Jul 2024 18:34:30 GMT

@Vinhhanhlu

You looks you have redeemed 15 points successfully as you have received a confirmation email, so it could be an issue with your account

please use the chatbot link to create a ticket so support can look into your redeeming issue

https://widget.telus.tiia.ai/publicmobile/publicmobile.html

Re: Redeem public point

hTideGnow — Fri, 26 Jul 2024 19:29:39 GMT

HI @Vinhhanhlu

did you check what Payment history shows? Login My Account using Incognito/private/secret mode on the browser and check the payment history. Maybe post the history since Jun and we can try to help

Re: Redeem public point

Zaid12 — Fri, 26 Jul 2024 22:53:58 GMT

I remember you have to manully do it sometimes because some people don't always want spend the points on actual plan and sometimes on add ons

Re: Redeem public point

Vinhhanhlu — Fri, 26 Jul 2024 23:44:11 GMT

I checked in May and July payment history and Rewards , I do not know why My 15 points was gone ,Only 3.75 points left in the rewards , I am not happy at all , since you changed it in May.

Re: Redeem public point

hTideGnow — Sat, 27 Jul 2024 00:01:28 GMT

@Vinhhanhlu wrote:
I checked in May and July payment history and Rewards , I do not know why My 15 points was gone ,Only 3.75 points left in the rewards , I am not happy at all , since you changed it in May.

HI @Vinhhanhlu

you said you do not know why 15 points are gone, but you also said you got the email at 6/30 about 15 points redeem, were you the one doing that?

Did you go to Rewards site and check the transaction?

And we are just customers, we cannot see your account. So, it is best to ask PM support agent and ask them to check

please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437