topic Re: Is it possible to cancel plan during the pre-activation in Get Support

Is it possible to cancel plan during the pre-activation

duck1e — Fri, 26 Jul 2024 02:32:59 GMT

Will it be possible to cancel my plan during the pre-activation phase, I won't be able to receive the sim card in time and the post office will just send it back.

Re: Is it possible to cancel plan during the pre-activation

computergeek541 — Fri, 26 Jul 2024 02:37:55 GMT

@duck1e wrote:
Will it be possible to cancel my plan during the pre-activation phase, I won't be able to receive the sim card in time and the post office will just send it back.

Sorry, but all sales are final without refund. I'm unsure as to why the post office would send it back as Public Mobile ususally sends SIM cards by regular mail.

Re: Is it possible to cancel plan during the pre-activation

eddieO — Fri, 26 Jul 2024 04:05:50 GMT

@duck1e, your subscription will not start until you receive and register the SIM card which means the plan will not be activated yet so no worries about using up the plan until then.

Re: Is it possible to cancel plan during the pre-activation

Neil11 — Fri, 26 Jul 2024 14:22:43 GMT

Don't cancel your plan. Just buy a physical sim card from a koodo/telus store or a mobile klinic store. Then contact CS_AGENT and they will credit you the cost of the sim $11.30 (10+tax). And you activate immediately. This was what I did after waiting almost 2 weeks and my sim not arriving.