topic Re: Is very slow speed normal when i first join PM? in Get Support

The submit a ticket button is greyed out. I tried googling such an issue but of course..

Dtmwerksshshs — Thu, 25 Jul 2024 05:28:44 GMT

this only happens to me. what a fun simulation i'm in. esim failed to activate. i see no option to try again, nor any help options. they made me download the app. for every option i try i have to log in about a hundred times. the ai bot they make me talk to said to submit a ticket. after logging in for the 101st time, i fill everything out, just to see the submit a ticket option is greyed out with no explanation. thanks for any help guys! what a fun experience.

EDIT: PUBLIC MOBILE HAS DEEMED ME A BOT AND I AM UNABLE TO REPLY TO ANYONE ELSE AS I AM FLOODING MY OWN TOPIC. MY PHONE IS IPHONE XS. PLEASE GRACEFUL AND MERCIFUL PUBLIC MOBILE, ALLOW ME TO USE YOUR SERVICE. WHATEVER I MUST DO. I UNDERSTAND THE SUPPORT TICKET IS GREYED OUT BECAUSE I AM NOT WORTHY. PLEASE LET ME KNOW WHAT I MUST DO TO BE ABLE TO TALK TO YOU.

Re: The submit a ticket button is greyed out. I tried googling such an issue but of course..

computergeek541 — Thu, 25 Jul 2024 03:10:26 GMT

@Dtmwerksshshs wrote:
this only happens to me. what a fun simulation i'm in. esim failed to activate. i see no option to try again, nor any help options. they made me download the app. for every option i try i have to log in about a hundred times. the ai bot they make me talk to said to submit a ticket. after logging in for the 101st time, i fill everything out, just to see the submit a ticket option is greyed out with no explanation. thanks for any help guys! what a fun experience.

Please try this link: Private Messages - Community (publicmobile.ca)

Re: The submit a ticket button is greyed out. I tried googling such an issue but of course..

TheSterlinger — Thu, 25 Jul 2024 03:13:11 GMT

Close the app (force close) and try again. If that doesn't work unistall the app, reinstall and try again. Try using a direct ticket submission for a Public Mobile CS agent.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: The submit a ticket button is greyed out. I tried googling such an issue but of course..

Dtmwerksshshs — Thu, 25 Jul 2024 03:11:47 GMT

yes i've done that. do i get to twiddle my thumbs for 24 hours? is there a number i can call?

Re: The submit a ticket button is greyed out. I tried googling such an issue but of course..

Dtmwerksshshs — Thu, 25 Jul 2024 03:12:14 GMT

tried all that.

Re: The submit a ticket button is greyed out. I tried googling such an issue but of course..

TheSterlinger — Thu, 25 Jul 2024 03:15:31 GMT

What phone are you on?

Re: The submit a ticket button is greyed out. I tried googling such an issue but of course..

Dtmwerksshshs — Thu, 25 Jul 2024 03:15:51 GMT

i also tried doing it through the email, scanning qr code, and get "unable to activate esim". and to contact my carrier. amazing.

Re: The submit a ticket button is greyed out. I tried googling such an issue but of course..

Dtmwerksshshs — Thu, 25 Jul 2024 04:22:42 GMT

oh good can't edit a post. i also got a text from rogers that said to reply yes or no to switching carriers. i replied yes and THE MESSAGE DIDN'T GO THROUGH LOL. i guess my service already shut down? is that what the problem is?

edit: oh the text went through now and rogers said its been approved. so i tried activating esim again. FAILED LOL.

Re: The submit a ticket button is greyed out. I tried googling such an issue but of course..

will13am — Thu, 25 Jul 2024 03:31:45 GMT

@TheSterlinger wrote:
What phone are you on?

The OP says IPHONE XS. Sorry for yelling.

Re: The submit a ticket button is greyed out. I tried googling such an issue but of course..

softech — Thu, 25 Jul 2024 03:38:08 GMT

@Dtmwerksshshs

the issue could be the eSIM is there and just not properly enabled on the device

On iPhone: check Settings > Celluar and see if the eSIM is there. If it is, make sure the PM eSIM is set as Primary on "Cellular Plan Label" and "Turn on This Line" is toggled on

Re: The submit a ticket button is greyed out. I tried googling such an issue but of course..

Dtmwerksshshs — Thu, 25 Jul 2024 03:40:41 GMT

No only add esim is there

Re: The submit a ticket button is greyed out. I tried googling such an issue but of course..

computergeek541 — Thu, 25 Jul 2024 05:29:59 GMT

@Dtmwerksshshs wrote:
yes i've done that. do i get to twiddle my thumbs for 24 hours? is there a number i can call?

Sorry, but there's no phone number to call. You'll need to wait for the reply from a customer support agent.

Re: The submit a ticket button is greyed out. I tried googling such an issue but of course..

Dtmwerksshshs — Thu, 25 Jul 2024 17:24:20 GMT

So its been 13 hours or so without data and pm has yet to get back to me. Am I just at the whim of when they decide i'll be able to use their service?

Re: The submit a ticket button is greyed out. I tried googling such an issue but of course..

slusagm — Thu, 25 Jul 2024 17:25:51 GMT

is your voice calll working?

Re: The submit a ticket button is greyed out. I tried googling such an issue but of course..

Dtmwerksshshs — Thu, 25 Jul 2024 17:28:34 GMT

Nope!

Re: The submit a ticket button is greyed out. I tried googling such an issue but of course..

slusagm — Thu, 25 Jul 2024 17:30:08 GMT

then you need to check with PM.

But you said you are using esim? any alternative way is to buy a new esim first, and ask PM to reimburse you

can you login to the App? if you can , buy from the Account page

Re: The submit a ticket button is greyed out. I tried googling such an issue but of course..

Dtmwerksshshs — Thu, 25 Jul 2024 17:35:15 GMT

lol everyone says talk to PM like it's the easiest thing ever. they greyed out the submit ticket option, and i already sent a pm to their customer support thing, which they haven't gotten back to me on. they sure have protected themselves from doing any work. no i'm not going to buy more stuff. they can't even get this right. ask pm to reimburse me? i can't even get them to talk to me. what a joke.

Re: The submit a ticket button is greyed out. I tried googling such an issue but of course..

slusagm — Thu, 25 Jul 2024 17:45:36 GMT

@Dtmwerksshshs

did you try this message link? it wont have greyed out issue

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: The submit a ticket button is greyed out. I tried googling such an issue but of course..

Dtmwerksshshs — Thu, 25 Jul 2024 17:48:51 GMT

Yes i did that 13 hours ago. No reply. Again, I am at the whim of this company that refuses to help. I found this page though: https://productioncommunity.publicmobile.ca/t5/Get-Support/does-anyone-here-file-a-complaint-against-Public-mobile-with/td-p/901219

probably just doing to do that or do a chargeback and see if rogers will restore my plan. i hear i can actually talk to a customer agent there! what a novel concept.

Re: The submit a ticket button is greyed out. I tried googling such an issue but of course..

hTideGnow — Thu, 25 Jul 2024 17:51:48 GMT

HI @Dtmwerksshshs

did you check your Community inbox?
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

if no reply , send them another message. I bug agent a lot and they usually reply my initial message within an hour or two. And most my issue are sorted on the same day