topic Re: Sign in to network in Get Support

Sign in to network

fireninga88 — Tue, 04 Jan 2022 21:08:27 GMT

Hello, I have the $35 talk, text and 500mb plan and am experiencing a problem.

I have a notification to sign into the network but when I try to do so it says I am unable to access the web.

If someone could look into my account and make sure everything is in order that would be greatly appreciated.

Thank you and have a great weekend.

Re: Sign in to network

wetcoaster — Fri, 20 Apr 2018 18:56:53 GMT

@fireninga88 wrote:
Hello, I have the $35 talk, text and 500mb plan and am experiencing a problem.

I have a notification to sign into the network but when I try to do so it says I am unable to access the web.

If someone could look into my account and make sure everything is in order that would be greatly appreciated.

Thank you and have a great weekend.

Are you new to Public Mobile? Has your data worked on Public Mobile before?

https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Setting-up-Data-APN-on-your-phone/ta-p/205906

Re: Sign in to network

fireninga88 — Fri, 20 Apr 2018 18:57:39 GMT

No I'm not new to pubic mobile and I have used data before. I sent my phone in for a repair and now I have this problem.

Re: Sign in to network

CS_Agent — Fri, 20 Apr 2018 18:59:23 GMT

@fireninga88,

Hi there! Sorry for trouble but can you please send us a private message along with your phone# and PIN#?

Thank you!

Re: Sign in to network

jp2 — Fri, 20 Apr 2018 18:59:41 GMT

They may have done a factory reset a the repair shop try setting up your APN settings again

For data to work on your phone using the Public Mobile network you must setup the APN (Access point names) settings. Click here to see the APN setup article.

For MMS to work you also need to have the APN setup correctly although the data used will not be from the data you paid for; this allows you to send and receive MMS without a data plan. Don't worry there aren't any overages because this is a prepaid service you can only use what you've already paid for.

Please note even if you have a 3G speed plan it will still show you are on the 4G LTE network they just throttle you to 3G speeds. It may take up to 72 hours for the throttle to be applied to your account so enjoy the high speed while you have it.

Re: Sign in to network

wetcoaster — Fri, 20 Apr 2018 19:38:17 GMT

@fireninga88

Just as a sidenote, and not sure if you are on a LTE or "3G speed" plan (If there is no specific "3G" in the plan description in your self serve account it's full LTE):

With the recent plan changes you might want to check if you get a better deal for the same price (on 3G plans the Canada-wide plan now costs the same as province wide and for $35 you would get 1GB of 3G data (LTE latency but speeds are capped at 3Mbps).

If you choose to change your plan I recommend doing a future dated plan change, so that the system automatically applies the new plan on your renewal date.

Re: Sign in to network

fireninga88 — Fri, 20 Apr 2018 20:32:15 GMT

Thanks, everyone for the help.

I have a Nexus 5X and I tried to change the APN setting but it won't let me and I tried using http://www.unlockit.co.nz/unlockit/ but it seems to only be for iphones. I messed around with it and restarted my phone a couple of times and now the data is working thanks.

Wetcoaster I'm not sure what you mean I have the 3G plan for 500mb and paying $5 more for 500mb is a good deal but I don't think I'll even use 500mb. Are the speeds for those 2 plans the same? What does LTE latency but speeds at 3Mbps mean? Does the latency really matter that much if the speed is capped so low?

Thanks everyone have a great 420.

Re: Sign in to network

wetcoaster — Fri, 20 Apr 2018 21:01:59 GMT

@fireninga88 wrote:
Thanks, everyone for the help.

I have a Nexus 5X and I tried to change the APN setting but it won't let me and I tried using http://www.unlockit.co.nz/unlockit/ but it seems to only be for iphones. I messed around with it and restarted my phone a couple of times and now the data is working thanks.

Wetcoaster I'm not sure what you mean I have the 3G plan for 500mb and paying $5 more for 500mb is a good deal but I don't think I'll even use 500mb. Are the speeds for those 2 plans the same? What does LTE latency but speeds at 3Mbps mean? Does the latency really matter that much if the speed is capped so low?

Thanks everyone have a great 420.

Glad to hear that your data is working again.

You mentioned in your initial post that you pay $35 for 500MB. All I tried to point out is that you could get more data for the same price, or pay $30 for the same data on 3G speeds and Canada-wide calling, if you update your plan to one of the new ones. Sorry for trying to save you money.

IMO, "3G plans" should be named "LTE light" or something along those lines. Most people I know think that the LTE latency is the main point that gets you a better overall browsing experience than using an actual 3G only connection like you would on ChatR etc.

Unless you are a heavy duty gamer or stream lots of HD videos, Public Mobile's "3G speed" is absolutely adequate for less data heavy uses.

Re: Sign in to network

fireninga88 — Fri, 20 Apr 2018 21:10:45 GMT

Oh I made a mistake I'm paying $30. I used to pay $35. No need to apologize it's okay thank you for trying to save me money.

Interesting thank you have a great day.

Re: Sign in to network

srlawren — Fri, 20 Apr 2018 21:35:55 GMT

@fireninga88 I don't think anyone has asked yet--have you signed into your self-serve account, and checked on the Overview page to see if your plan data still shows in the My Data and Add-ons section? If it doesn't, it means you have used up all your plan data, which is definitely a possible cause for the "sign into network" issue you menitoned.

Re: Sign in to network

Luddite — Sat, 21 Apr 2018 01:40:17 GMT

@wetcoaster wrote:
Are you new to Public Mobile?

FYI: If you hover the mouse over the poster's name in one of their posts, a box appears that shows when they registered, plus other stuff.

I paid for my account but my balance doesn't show

Stephan — Sat, 21 Apr 2018 02:12:20 GMT

My account is desactivate and The amount due is o,oo$

Thank you in advance

Re: I paid for my account but my balance doesn't show

srlawren — Sat, 21 Apr 2018 06:27:08 GMT

@Stephan wrote:
My account is desactivate and The amount due is o,oo$

Thank you in advance

@Stephan you need to send a private message to the moderator team for assistance. Here's all the details:

How can you get help with your account, activation, or service?

Please contact the Community Moderator Team to get gelp with you account.
They are Public Mobile support employees who can help with your issue (More details).
Click here to send them a private message.

In your message please include:

PM Phone Number, 4 digit PIN, Account email address, Detailed explanation of your issue

Don't know your pin?--provide any 3 of the following:

Complete mailing address, Email address, Alternate phone number, Date of birth, Last top up date & amount

How long until they reply?:

Office Hours: Mon-Friday 9am to 9pm, and Saturday & Sunday from 9am to 7:30pm [Toronto Time].
Messages are replied to during office hours, in the order in which they are received
Typical response time is between 1-3 hours, depending on message queue, but can be up to 48 hours.
There is no need to send multiple messages.

How can I view my private messages between myself and a Community Moderator?

How to view and reply to your private messages

Re: Sign in to network

Aoyimsen — Mon, 10 Dec 2018 02:11:08 GMT

Please sign me in to airtel network

Re: Sign in to network

srlawren — Mon, 10 Dec 2018 02:13:25 GMT

@Aoyimsen wrote:
Please sign me in to airtel network

@Aoyimsen huh? Can you clarify what you're asking here? Are you a Public Mobile customer? What is airtel?

EDIT: Airtel seems to be a mobile provider in India. Are you looking for help from them? This community is for Public Mobile, a Canadian mobile provider.

Re: Sign in to network

Lalduhliana — Sat, 02 Feb 2019 14:33:08 GMT

@fireninga88 wrote:
No I'm not new to pubic mobile and I have used data before. I sent my phone in for a repair and now I have this problem.

Re: Sign in to network

Lieux — Sat, 02 Feb 2019 14:36:13 GMT

Hello @Lalduhliana

You have send a message in an old post....it would be easier and faster if you post a new one...here...

https://productioncommunity.publicmobile.ca/t5/forums/postpage/board-id/getting_started

What is your problem??

Re: Sign in to network

nageshku8 — Sun, 24 Feb 2019 04:55:45 GMT

Sir Mera internet nhi chal rha h number

edited by computergeek541: removed phone number/post of personal information is against community guidelines

Re: Sign in to network

Anonymous — Sun, 24 Feb 2019 04:29:51 GMT

@nageshku8 wrote:
Sir Mera internet nhi chal rha h number xxxxxxxx

@nageshku8

Find your phone on this list:
Officially Recognized APN Reference

If your phone isn't there maybe these might work:
APN Settings:
Name: Mobile Internet
APN: sp.mb.com
Proxy: Not set
Port: Not set
Username: Not set
Password: Not set
Server: Not set
MMSC: http://aliasredirect.net/proxy/mb/mmsc
MMS proxy: 74.49.0.18
MMS port: 80
MCC: 302
MNC: 220
Authentication type: Not set
APN type: default,mms,agps,supl,fota,hipri
APN protocol: IPv4
APN roaming protocol: IPv4
APN enable/disable: APN enabled
Bearer: Unspecified
MVNO type: GID
MVNO value: 4D4F

Re: Sign in to network

Emma-smith_96 — Fri, 20 Dec 2019 19:03:27 GMT

Giffgaff