topic Re: MAX DATA LIMIT in Get Support

MAX DATA LIMIT

StuGattz — Thu, 25 Jul 2024 22:49:22 GMT

I have reached my maximum data limit of 50GB. I should have unlimited data at slower speeds but unfortunately PM has cut off my data altogether.

Please help.

Re: MAX DATA LIMIT

Phil_Adelphus — Thu, 25 Jul 2024 22:50:54 GMT

@StuGattz Which 50GB plan do you have? Both are $34 but one is Canada-US and the other is Canada only. Only the Canada-only plan has unlimited throttled data.

Re: MAX DATA LIMIT

Chalupa_Batman — Thu, 25 Jul 2024 22:54:24 GMT

Hello @StuGattz

Which plan do you have? And how old is the plan? If you can take a screenshot of the plan, that would help us figure if you actually SHOULD have data or if your data bucket ends at 50GB.

Re: MAX DATA LIMIT

slusagm — Thu, 25 Jul 2024 22:59:02 GMT

@StuGattz check to make sure you didn't set a data mimkf on your phone

and check My Account again and confirm what plan you signed up for, I hope not a Canada US plan which does not have unlimited reduced speed data

Re: MAX DATA LIMIT

StuGattz — Thu, 25 Jul 2024 23:05:49 GMT

I think this answers my question.

Time to find a new service provider.

Re: MAX DATA LIMIT

slusagm — Thu, 25 Jul 2024 23:17:23 GMT

why new provider, you picked the wrong one yourself

there is a $34 Canada only plan with what you want, unlimited data. Login My Account and xhexj Change Subscription

if not there's since price is same, ask PM and see if they can switch over to thar plan

but to me, I think the Canada US plan worth more with the roaming feature

Re: MAX DATA LIMIT

EB0 — Thu, 25 Jul 2024 23:15:10 GMT

@StuGattz

You can switch plan to $34 50GB Canada only plan, or if you are interested in Canada and US plan, there are $40 75GB and $50 100GB

Re: MAX DATA LIMIT

cellphoneuser1 — Thu, 25 Jul 2024 23:40:51 GMT

@StuGattz wrote:
I have reached my maximum data limit of 50GB. I should have unlimited data at slower speeds but unfortunately PM has cut off my data altogether.
Please help.

Look in phone settings to see if there is a max data lmit cutoff set. If that is turned on, data would stop working once the phone's data counter reaches the set limit.

Re: MAX DATA LIMIT

softech — Fri, 26 Jul 2024 00:18:51 GMT

Re: MAX DATA LIMIT

Phil_Adelphus — Fri, 26 Jul 2024 11:15:02 GMT

@StuGattz think this answers my question. Time to find a new service provider

Yes it does answer that you didn't select the plan you wanted although I'm not sure why look for a new service provider. This is the plan you meant to pick (presumably) as it is the 50GB one with unlimited data, which the Canada-US plan doesn't have as already mentioned and confirmed by your screenshot.

You can change to this plan by logging in to your account and selecting it, where you will be given two options. You can pick either "change now" or "change on renewal". Change now replaces your current plan with an immediate payment and no pro-rated refund for what's left of your current plan, but if you're out of data and don't have many days left on your current plan you might feel that's worthwhile. Usually the best option is "change on renewal" so that the new plan kicks in on the next renewal date and is locked in with payment only taken at renewal. Your choice unless for some reason you still want to change providers.

Re: MAX DATA LIMIT

StuGattz — Fri, 26 Jul 2024 18:54:40 GMT

I have been told that my plan does include unlimited data. PM is a joke. If your data is not working, you need to contact support online only. That would be great but that requires DATA😂. No call centre or text support. How silly is PM. What a joke. I'm still have issues. Absolutely horrible.

Re: MAX DATA LIMIT

Phil_Adelphus — Fri, 26 Jul 2024 19:01:36 GMT

@StuGattz Yet the screenshot of your plan says nothing about unlimited data! No wonder things get so confused.