Never received sim card

Alice_Valentina — Thu, 25 Jul 2024 12:17:52 GMT

Hi there I describe to the new package deal they had on with the SIM card and the plan and it's been close to month and still haven't received my SIM card in the mail.

Re: Never received sim card

softech — Thu, 25 Jul 2024 12:23:33 GMT

@Alice_Valentina

Sim card delivery from PM online could be as many as 3 weeks

However, since it has been over 10 business days, you can open ticket with PM support to confirm if they got the order and if the sim card is on the way. They might offer to resend you another one or ask you to buy one form local Telus/Koodo/MobileKlink store and reimburse you the extra cost

Please open ticket by private message CS agent here:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there

Re: Never received sim card

computergeek541 — Thu, 25 Jul 2024 18:05:22 GMT

topic Re: Never received sim card in Get Support

Never received sim card

Re: Never received sim card

Re: Never received sim card