topic Re: Data usage not updated in > 2 weeks in Get Support

Data usage not updated in > 2 weeks

DennyCrane — Thu, 25 Jul 2024 17:12:35 GMT

Anyone else that hasn't had their data usage summary updated in over 2 weeks? I cleared the app cache and it's still showing "Last updated July 10th".

Re: Data usage not updated in > 2 weeks

hTideGnow — Thu, 25 Jul 2024 17:12:59 GMT

HI @DennyCrane

did you try to drag down the screen for a refresh?

or try to logout the app?

Last, uninstall and reinstall

Re: Data usage not updated in > 2 weeks

slusagm — Thu, 25 Jul 2024 17:13:30 GMT

What happens if you use browser to check, is the usage the same?

Re: Data usage not updated in > 2 weeks

MMK1 — Thu, 25 Jul 2024 18:00:54 GMT

1) Navigate to the area of the screen in the first picture you've shown.

2) Swipe down, and then a small "reload" type of icon will quickly appear then disappear.

3) Afterwards, the "Last updated" will display the current time, and you will see the GB used updated to match the time at which you "reloaded" the screen.

Re: Data usage not updated in > 2 weeks

DennyCrane — Thu, 25 Jul 2024 18:05:09 GMT

@MMK1 Thanks that worked. I swear I did that already, but I guess it didn't work. All good now.

Re: Data usage not updated in > 2 weeks

will13am — Thu, 25 Jul 2024 18:38:26 GMT

I am not seeing the same problem. There are two data usage events per day.