topic Re: Payment in Get Support

Payment

sholmes41 — Thu, 25 Jul 2024 17:19:28 GMT

Why has my monthly payment and that of my wife gone up so much recently?

Re: Payment

Meow — Thu, 25 Jul 2024 17:20:04 GMT

No more loyalty nor autopay nor referral monetary credit every 30 days. Now you get 5% off your bill back in points, 10 points at anniversary and 1 point for every referral. If you participate in Community few more points could be awarded.

When you collect 15+ points you have to manually convert them to $15, it will not be automatic applied toward your bill.

Re: Payment

Meow — Thu, 25 Jul 2024 17:21:21 GMT

Because there is no more monetary rewards. We are all on points so you pay FULL price and when you collect 15 points convert them to $15 and apply to your bill.

Re: Payment

hTideGnow — Thu, 25 Jul 2024 17:22:27 GMT

hI @sholmes41

you were wondering where the autopay/loyalty discount/friend rewards gone? PM has ended that old system and moved everyone to the new Public Points!!

So, now you have to pay full price first and PM will give you back points after. Instead of loyalty rewards monthly, you get 10 points per year on your anniversary date with Public Mobile. Instead of $2 autopay discount, you get 5% of your plan in points.

And the points are useful to reduce the bill. After you got 15+ points, you will go to rewards site to redeem 15 points for $15 bill credit

Re: Payment

slusagm — Thu, 25 Jul 2024 17:23:41 GMT

first, are you aware the change in rewards system?

PM has moved everyone onto Public Points. You pay full price and PM gives you points back. Once you collected 15 points, you can then redeem $15 bill credit

so, instead of upfront saving, now it is a future saving

Re: Payment

sholmes41 — Thu, 25 Jul 2024 17:40:48 GMT

Thank you