topic Re: $15/Month Plan not available in Get Support

$15/Month Plan not available

DJD1 — Thu, 25 Jul 2024 17:08:37 GMT

I too, like Alex861, when trying to change my subscription plan no longer have the $15/month plan available to select. Cheapest plan offered is $29/month (includes 10GB of data). I had increased my data plan for the month of July for vacation and now I can't go back to the $15/month plan, which I had for the previous 10 months??? Is the 'cheaper' plans only available to new subscribers? Help!

Re: $15/Month Plan not available

hairbag1 — Thu, 25 Jul 2024 17:10:57 GMT

@DJD1

yup...just for new accounts today. Check back often for newest offerings.

Re: $15/Month Plan not available

hTideGnow — Thu, 25 Jul 2024 17:11:16 GMT

HI @DJD1

from what we understand, look like everyone will get a different plan lineup to change to., and seems like only more expensive then your current one will be available.

Re: $15/Month Plan not available

slusagm — Thu, 25 Jul 2024 17:11:17 GMT

But the $15 plan says clearly for new activation only

of course, you can try ask PM to see if they can grant it. Tell them you need a cheap plan to keep the number alive

Re: $15/Month Plan not available

Meow — Thu, 25 Jul 2024 17:27:16 GMT

Cheapest plan I see for existing customers is $19.

How come it does not show on your account? Select ALL plans, it should be there.

Re: $15/Month Plan not available

hTideGnow — Thu, 25 Jul 2024 17:27:57 GMT

HI @Meow

you are on the $15 plan so you see the $19 option.

if you follow the community, people has been talking about you only see plan higher value than your current one and not cheaper one

how about your @Yummy account, check it and should be same

Re: $15/Month Plan not available

maurelle — Thu, 25 Jul 2024 17:31:37 GMT

@Meow wrote:
Cheapest plan I see for existing customers is $19.
How come it does not show on your account? Select ALL plans, it should be there.

Public Mobile doesn't want existing customers to downgrade. If the OP went up to say the $34 plan it's likely that they don't get access to anything below $29 (we have other reports of this behaviour...)

One thing to try if you are logging in with the browser portal: see what the app comes up with. Or vice-versa. I've had different offers between the two on several accounts I help with.

Re: $15/Month Plan not available

slusagm — Thu, 25 Jul 2024 17:33:24 GMT

App and browser show me the same plan.

Maybe the differences due to old browser or app cache

Re: $15/Month Plan not available

Meow — Thu, 25 Jul 2024 17:53:20 GMT

@maurelle wrote:
@Meow wrote:
Cheapest plan I see for existing customers is $19.
How come it does not show on your account? Select ALL plans, it should be there.
Public Mobile doesn't want existing customers to downgrade. If the OP went up to say the $34 plan it's likely that they don't get access to anything below $29 (we have other reports of this behaviour...)

Thank you for clarification.

This is REALLY BAD move from PM side not allowing customers to downgrade their plans. What if customer has to be out of country for few months, year? Customer is not allowed then to downgrade, pay low price to keep service and when it is back to go back to original plan????
I guess if you do not care for your phone number, then cancel plan and sign up with lowest price plan. Lose-lose for both sides...

Re: $15/Month Plan not available

maurelle — Thu, 25 Jul 2024 18:40:02 GMT

@slusagm wrote:
App and browser show me the same plan.
Maybe the differences due to old browser or app cache

Nope, this is on PM's side. I always go through the works of clearing cache and logging in incognito.

When I first noticed the difference I even used different browsers and different computers. Plus I also uninstalled and reinstalled the newest version of the app. The difference is real.

Re: $15/Month Plan not available

DJD1 — Fri, 02 Aug 2024 15:47:59 GMT

Thank you. I can see the $19 plan when I look up public mobile but, once I log into my account the cheapest plan is the $29 plan. I like your suggestion. Thanks again.

Re: $15/Month Plan not available

softech — Fri, 02 Aug 2024 15:49:14 GMT