topic Re: Poor service in Niagara in Get Support

Poor service in Niagara

parlaminty — Wed, 24 Jul 2024 00:14:22 GMT

I am at my wits end with the poor cell service in Niagara. 5G at my house and workplace has 1 bar and doesn’t work. LTE has one bar and doesn’t work. I have to use 3G and even then, the calling is poor and I have to often go outside to get the service to work. Coverage map shows full coverage at my home and workplace so I cannot understand how I am getting 1 bar. Swapped SIM cards and also tried a different phone and had the same issues.

Am looking to switch to Rogers as my wife and a co worker have rogers and they have no issues at my home or at the office.

Re: Poor service in Niagara

BKNS27 — Wed, 24 Jul 2024 01:04:41 GMT

@parlaminty

If the coverage map shows 5G at your location then Telus must be working on their nearby towers.

https://istheservicedowncanada.com/status/telus/map

Re: Poor service in Niagara

parlaminty — Wed, 24 Jul 2024 01:22:52 GMT

5G has never been fast in Niagara. 3G data is faster

Re: Poor service in Niagara

LMelchi — Wed, 24 Jul 2024 01:37:49 GMT

I am from the Niagara region as well and have been experiencing the same issues. Poor quality calls even on 3G and the data at 5G has not been great. Every time I am on a call the other person complains of not being able to hear me. They need to do something about this, otherwise I will be looking into changing my service elsewhere.

Re: Poor service in Niagara

slusagm — Wed, 24 Jul 2024 01:38:48 GMT

5G might not be good, but why not try 4G?

5G is not perfect in everywhere in the country yet

And, since you are close to US, try manual connect Public Mobile network so your phone won't try to switch to US network, that could be the reason of your problem

Re: Poor service in Niagara

parlaminty — Wed, 24 Jul 2024 01:44:33 GMT

I am getting 1 bar on 4G and nothing loads nor are calls successful. I have manually selected the public network and same issue

Re: Poor service in Niagara

sheytoon — Wed, 24 Jul 2024 19:03:11 GMT

@BKNS27 Telus does not operate towers in Niagara.

@parlaminty others on Bell/Virgin/Lucky experiencing the same issues as you?

Re: Poor service in Niagara

slusagm — Wed, 24 Jul 2024 19:22:10 GMT

what phone you have?

Re: Poor service in Niagara

parlaminty — Wed, 24 Jul 2024 22:10:35 GMT

iPhone 13 Pro Max

Re: Poor service in Niagara

parlaminty — Wed, 24 Jul 2024 22:11:08 GMT

Not that I’m aware of but all Telus friends seem to be having issues.

Re: Poor service in Niagara

sheytoon — Thu, 25 Jul 2024 12:28:57 GMT

iPhone 13 can only anchor on B13 for 5G on Bell/Telus in Niagara.

B13 can get very congested. Disabling 5G will allow your phone to use mid-bands like B2 or B7 for a better user experience.

If the issue is coverage, there's not much you can do other than switching to Rogers or Freedom.

Re: Poor service in Niagara

parlaminty — Mon, 16 Sep 2024 20:30:25 GMT

Reception is back to being unusable in Niagara again. Everyone on the Telus network that i know is having similar complaints. Dropped calls, can only hear every other word. 5G is not usable and i again have to revert back to 3G to have any chance of using my phone for calls. iPhone 13 Pro Max. I am switching to Rogers as my friends have no issues with Rogers in the Niagara Region.