topic Re: Unable to activate SIM in Get Support

Unable to activate SIM

Nomimie — Wed, 24 Jul 2024 22:05:00 GMT

Initially I bought an eSIM, then was told there was an error, the bar code, or what not, was never generated, which meant I could not log into my account, and I needed to buy a physical SIM. After a little trouble, I got my hands on a physical SIM, put it in my phone, and was told I would be able to log in the app and activate from there.

Every time I open the app try to log in on the browser where it takes me, enter all of the info, then it brings me back to the log in page, over and over again.

I just got back to Canada and thought Public Mobile sounded like such a deal, now it's giving me more trouble than anything.

Re: Unable to activate SIM

Handy1 — Wed, 24 Jul 2024 22:07:44 GMT

@Nomimie If you can’t log in just get support to sim swap the number for you . Then you will be able to log k to your account and have code sent to phone

send a private message To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Unable to activate SIM

slusagm — Wed, 24 Jul 2024 22:10:26 GMT

you need PM to help to update the sim number for you to complete the activation.

Since you cannot login to open ticket using Chatbot, please message them here

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Unable to activate SIM

Nomimie — Wed, 24 Jul 2024 22:10:48 GMT

Thanks so much, will do and hopefully things will go smoother from there.