topic Re: Previous provider cancelled before eSIM installed in Get Support

Previous provider cancelled before eSIM installed

Nikki12 — Wed, 24 Jul 2024 02:13:22 GMT

has anyone had where they opened a new accoubt, subscribed, transferred a number, and service provider cancelled before eSIM was installed. So now public mobile is sending a confirmation code to the number that is no longer in service? Now can’t complete the registration, even though the line is paid for, number is transferred, and old line cancelled?

Re: Previous provider cancelled before eSIM installed

softech — Wed, 24 Jul 2024 01:13:34 GMT

@Nikki12

Public mobile app will install your esim but will not delete your old one. What you need to do is to check the Sim Manager (or Settings > Cellular screen on iPhone), look for the old carrier sim card and enable it (or toggle on "Turn on this line" on iPhone)

Re: Previous provider cancelled before eSIM installed

BKNS27 — Wed, 24 Jul 2024 01:13:43 GMT

@Nikki12

If your previous carrier is Telus/Koodo/PM. There is a chance that you can get your old number back but if it is another carrier. It is probably gone and you will have to deal with your old carrier to see if it can be retrieved.

Re: Previous provider cancelled before eSIM installed

Rastin — Wed, 24 Jul 2024 01:36:12 GMT

Are you saying that you wanted till the last second from your last provider to transfer your number? Or you cancel the old account yourself?

If not did you try and port and now both carriers are not working? Did you have an esim before and did you delete it before you made sure it stopped working before you tried the pm esim?

It's possible that that the port failed. Did you contact your old provider to see if your account is still active?

The number should eather be with pm or the old provider unless you canceled it before you ported.

Re: Previous provider cancelled before eSIM installed

EB0 — Wed, 24 Jul 2024 01:42:34 GMT

@Nikki12

It’s unclear if the port was done successfully or not, as you have a paid plan, you need to activate it, support will help you in that, they will know the status of the porting

send a message to the CS Agent through the following link

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437