topic Re: Transferring SIM to eSIM in Get Support

Transferring SIM to eSIM

audge1965 — Tue, 23 Jul 2024 22:39:11 GMT

Hello,

I am currently a Public Mobile customer and am looking to purchase an Esim for my new phone on the app, however it will not work, as there is a, "Before you procced," screen that will not let you press pay and install. Is there any other way I can buy an ESim for my new phone?

Thank you guys very much for your help and time, I greatly appreciate it! 🙂

Re: Transferring SIM to eSIM

computergeek541 — Tue, 23 Jul 2024 22:40:30 GMT

@audge1965 wrote:
I am currently a Public Mobile customer and am looking to purchase an Esim for my new phone on the app, however it will not work, as there is a, "Before you procced," screen that will not let you press pay and install. Is there any other way I can buy an ESim for my new phone?

Can you try using the web browser in incognito/privacy mdoe and try the self serve website again?

Re: Transferring SIM to eSIM

audge1965 — Tue, 23 Jul 2024 22:44:27 GMT

Hey,

Thanks for responding. I tried using my desktop to purchase an eSIM, however there doesn't appear to be an option to do so. The Public Mobile app simply does not work to buy an eSIM.

Re: Transferring SIM to eSIM

Chalupa_Batman — Tue, 23 Jul 2024 22:47:03 GMT

Hey @audge1965

You need to login to PM app using the same email login as before and rebuy mew eSIM for free. Login to My Account, Click Account from the bottom, then click Purchase SIM Card and select eSIM.

Once it confirms your phone is eSIM compatible, click Pay $ and Install and follow the prompt to complete and purchase and install eSIM on your device.

Re: Transferring SIM to eSIM

audge1965 — Tue, 23 Jul 2024 23:29:51 GMT

Hey @Chalupa_Batman ,

The app lets me get that far, however a pop up appears that won’t let you click pay and install.

Re: Transferring SIM to eSIM

slusagm — Tue, 23 Jul 2024 23:32:42 GMT

it's something blocking the button or it is below the screen area. Try to scroll up down on the screen or try to change the zoom level /resoluton

Re: Transferring SIM to eSIM

Chalupa_Batman — Wed, 24 Jul 2024 00:32:59 GMT

Yes. I remember hearing about this from another customer. Something about the pop up is blocking the purchase button. Only an Oracle here can clarify if if CS Agents are aware of the problem or if you should screenshot it and report it.

But @slusagm has the idea. Change the zoom feature on your phone and you should have access to the button.