topic Re: Cannot log into mobile app in Get Support

Cannot log into mobile app

rakinislam — Tue, 23 Jul 2024 21:48:52 GMT

Just purchased a subscription and downloaded the mobile app to complete the e-sim installation. The app is not allowing me to log into my account on my phone. Tried changing the password and and reinstalling the app on my phone but nothing worked. Able to sign in from my laptop with the same password and username but not from the phone app.

Re: Cannot log into mobile app

computergeek541 — Tue, 23 Jul 2024 22:00:23 GMT

@rakinislam wrote:
Just purchased a subscription and downloaded the mobile app to complete the e-sim installation. The app is not allowing me to log into my account on my phone. Tried changing the password and and reinstalling the app on my phone but nothing worked. Able to sign in from my laptop with the same password and username but not from the phone app.

Please use the chatbot to open a ticcket. A Public Mobile customer support agent can help. https://widget.telus.tiia.ai/publicmobile/publicmobile.html

Re: Cannot log into mobile app

Sansan — Tue, 23 Jul 2024 22:02:12 GMT

Sometimes the app can act up. Try to refresh the app by swiping the screen of the app a few times. X out of it on upper right if it allows and uninstall and try again.

Re: Cannot log into mobile app

uday453yahoo — Tue, 23 Jul 2024 22:26:41 GMT

1) you can try to force stop the app and check once

2) check user name password sometimes there might be typo errors.

3) if you are able to login in the website . Give it sometime for the app if it gives errors. try to remove it and try to reboot your phone and install it again . make sure you are connected to the wifi with out VPN.

Re: Cannot log into mobile app

rakinislam — Tue, 23 Jul 2024 22:36:08 GMT

Tried all this but had no luck.

Re: Cannot log into mobile app

rakinislam — Tue, 23 Jul 2024 22:36:33 GMT

Will try this. Thanks

Re: Cannot log into mobile app

computergeek541 — Tue, 23 Jul 2024 22:41:44 GMT