topic Re: Activate and transfer number in Get Support

Activate and transfer number

Clairelevrat1 — Tue, 23 Jul 2024 21:42:30 GMT

Hi, I just set up a new plan and when I try to activate it requires me to download the app on my phone but I am not able to due to regional settings I cant change. Please could I get some help and confirm this plan is set for British Columbia.

Thanks

Claire

Re: Activate and transfer number

hTideGnow — Tue, 23 Jul 2024 21:47:06 GMT

hi @Clairelevrat1

you can ask a friend to help to download the app and complete the activation

or better way is to ask support agent to help. Since you already past the payment step, you can submit a ticket and agent would help

please message support agent here

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Activate and transfer number

Meow — Tue, 23 Jul 2024 21:48:25 GMT

App is required as final step in activation.

Some suggested to find a friend who can download an app and finish registration that way. I hope somebody will confirm that so please wait a bit for more replies/suggestions!

Re: Activate and transfer number

Meow — Tue, 23 Jul 2024 21:54:40 GMT

@hTideGnow wrote:
please message support agent here

WHY do yo always suggest messaging agent when we were told Ticket is PREFERABLE contact???