topic Re: Bought US roaming add on but not seeing any data usage with it in Get Support

Bought US roaming add on but not seeing any data usage with it

Mittenui — Tue, 23 Jul 2024 17:54:20 GMT

Hi! I am in the US for a bit and bought the add on for 3gb roaming data. I have lte connection but I'm worried I'm not actually using the data add on I bought and am getting charged separately from it. I am still at 0gb of 3gb after refreshing my data usage. Should I be worried?

Re: Bought US roaming add on but not seeing any data usage with it

hairbag1 — Tue, 23 Jul 2024 17:57:07 GMT

@Mittenui

make sure to enable Data Roaming in setting. Should only connect to AT&T or T-Mobile... As long as you got the correct US add-on, you're good to go.

Re: Bought US roaming add on but not seeing any data usage with it

KZ1964 — Tue, 23 Jul 2024 17:57:39 GMT

PM is a prepaid service. If the data wasnt working you would have no service.

Re: Bought US roaming add on but not seeing any data usage with it

BKNS27 — Tue, 23 Jul 2024 18:01:21 GMT

@Mittenui

No I wouldn't be worried. I would suggest you change to VoLTE for voice calling and if your phone is 5G compatible...change to 5G Auto. 3G has been decommissioned so you can only connect to 4G & 5G.

2G is available on T-Mobile.

Enable Roaming and connect to AT&T or T-Mobile...whichever has a stronger signal.

Re: Bought US roaming add on but not seeing any data usage with it

eddieO — Tue, 23 Jul 2024 18:25:45 GMT

@Mittenui we had another customer report yesterday that their data usage in the US was not updating leaving them unaware with how much data they had used and how much was left. They said it took days before the usage was showing and that was through the PM app and the website. If you can, track your usage through your phone's settings

Re: Bought US roaming add on but not seeing any data usage with it

Mittenui — Tue, 23 Jul 2024 20:20:18 GMT

Ah I see, thanks so much! I'll keep an eye out to see if it changes later too.

Re: Bought US roaming add on but not seeing any data usage with it

Mittenui — Tue, 23 Jul 2024 20:25:16 GMT

Thank you! 🙂 will do.

Re: Bought US roaming add on but not seeing any data usage with it

Mittenui — Tue, 23 Jul 2024 20:30:00 GMT

It's strange because mid-flight in the US I got texts (from an app that uses WiFi which my flight didn't include) before I had purchased the add on. I had forgotten to also disable roaming before getting the add on. Just hoping I don't get hit with a big bill in the end... Thanks.

Re: Bought US roaming add on but not seeing any data usage with it

Mittenui — Tue, 23 Jul 2024 20:30:27 GMT

Thank you!

Re: Bought US roaming add on but not seeing any data usage with it

hairbag1 — Tue, 23 Jul 2024 22:28:11 GMT

@Mittenui wrote:
It's strange because mid-flight in the US I got texts (from an app that uses WiFi which my flight didn't include) before I had purchased the add on. I had forgotten to also disable roaming before getting the add on. Just hoping I don't get hit with a big bill in the end... Thanks.

Don't worry about leaving Roaming turned ON and getting stung later on. With Public Mobile, you will never get an unexpected bill as PM is a pre-paid service. If you don't pre-pay...you don't get...but if by some odd fluke you do enjoy something that you weren't expecting...well...you don't hafta pay for it later on. I leave Roaming ON ..and just leave it on. FYI...even without an 15 day US texting add-on, you'll still receive SMS messages in US...you just can't send messages.