topic Re: Ported from Fido to Public, some incoming calls not working in Get Support

Ported from Fido to Public, some incoming calls not working

A_1234 — Tue, 23 Jul 2024 04:02:04 GMT

I ported over from Fido to Public yesterday. Sometimes when someone tries to call me it's silent on their end and the don't hear any ringing. It shows up like a normal call on my end, but I don't hear anything either. This has happened a few times today. When I googled, I've read that it may be a porting issue. Can someone from Public support look into this?

Re: Ported from Fido to Public, some incoming calls not working

will13am — Tue, 23 Jul 2024 04:25:20 GMT

@A_1234 , is your Fido service still functional? If it is then you have a porting issue. If not it might be a calling issue you are experiencing.

Re: Ported from Fido to Public, some incoming calls not working

A_1234 — Tue, 23 Jul 2024 04:29:09 GMT

The Fido service stopped working about an hour after initiating the port. It is an intermittent issue too. Was testing with my wife's phone calling my phone. Sometimes the call will work no problem, sometime it will happen and I hear nothing. Happened when someone else called me earlier first call didn't work, second call did.

Re: Ported from Fido to Public, some incoming calls not working

BKNS27 — Tue, 23 Jul 2024 07:33:41 GMT

@A_1234

Try resetting the cellular network and reboot your phone by powering off then back on and see if that helped.

If not then it could be a provisional issue with the SIM or it could be the phone.

Click on the Chat bubble and type in Submit a Ticket or Contact Agent and an agent will investigate.

Re: Ported from Fido to Public, some incoming calls not working

A_1234 — Tue, 23 Jul 2024 19:35:50 GMT

Thanks, @BKNS27. so far so good after resetting cellular network settings. Will keep an eye on it for a few days and continue testing. BTW, I was answering another call at lunch and now with Public I can't put the other call on hold. Is that a limitation of Public? Same with no wi-fi calling?

Re: Ported from Fido to Public, some incoming calls not working

computergeek541 — Tue, 23 Jul 2024 19:50:20 GMT

@A_1234 wrote:
Thanks, @BKNS27. so far so good after resetting cellular network settings. Will keep an eye on it for a few days and continue testing. BTW, I was answering another call at lunch and now with Public I can't put the other call on hold. Is that a limitation of Public? Same with no wi-fi calling?

Public Mobile does not have Wi-Fi calling. However, Public Mobile does have call waiting and there can be another call on hold. That part must have been a monentary glitch.

Re: Ported from Fido to Public, some incoming calls not working

BKNS27 — Tue, 23 Jul 2024 19:54:05 GMT

@A_1234

PM is a 3rd tier Telus service so it is a bare bone service. Hence, the lower plan fees.

There should be call holding but no wifi calling.

I use WhatsApp with my PM number on wifi.

Re: Ported from Fido to Public, some incoming calls not working

A_1234 — Wed, 24 Jul 2024 02:10:53 GMT

Everything seems ok now, I started a support ticket and they "refreshed the plan provisioning", in combination with resetting my cellular network settings that must have fixed the issue. Calls are coming in ok and I was able to place one on hold.