topic Re: Sim card in Get Support

Sim card

Cole41 — Tue, 23 Jul 2024 15:58:45 GMT

I put my Sim card in my phone but my data isn’t working, could you advise?

Re: Sim card

will13am — Tue, 23 Jul 2024 16:07:45 GMT

@Cole41 , is talk and text working? If so, it is likely an APN settings problem. Check your APN settings using this help article. Check also the mobile data is on and that mobile data usage limits if set have not been reached.

https://www.publicmobile.ca/en/on/get-help/articles/set-up-data-on-an-android-phone

Re: Sim card

Zuochen — Tue, 23 Jul 2024 18:55:27 GMT

What plan have you subscribed to? If you only have the basic plan, you need to have "add-on“ to use data.