topic Re: Can't pay to reactivate my subscription in Get Support

Can't pay to reactivate my subscription

Danino — Tue, 23 Jul 2024 01:34:49 GMT

It says it can't process my payment at the moment. What can I do?

Re: Can't pay to reactivate my subscription

slusagm — Tue, 23 Jul 2024 01:39:18 GMT

wait an hour and try

use browser-incognito mode to login
use PM app to login

or you can also get a voucher and load the voucher using *611. This is not the best way, but at least you can get the service back tonight

Re: Can't pay to reactivate my subscription

BKNS27 — Tue, 23 Jul 2024 07:53:38 GMT

@Danino

Did you try making a payment on the PM app? Login to your account then to the Payment tab>Add funds with CC or voucher. Or you can dial 611 or 1-855-4PUBLIC and make the payment over the phone.

Re: Can't pay to reactivate my subscription

Danino — Tue, 23 Jul 2024 14:59:43 GMT

Thanks for the answer! So I can't call because my service is off and when I try to make the payment through the app, I have to update my credit card it says the postal code I'm putting is invalid!

Re: Can't pay to reactivate my subscription

BKNS27 — Tue, 23 Jul 2024 15:34:42 GMT

@Danino

Try call the 1-855-4PUBLIC from another phone.

Re: Can't pay to reactivate my subscription

Danino — Wed, 24 Jul 2024 03:15:55 GMT

Good call! Now it says I need a 4 number NIP which I dont have. So what now? Thanks.

Re: Can't pay to reactivate my subscription

computergeek541 — Wed, 24 Jul 2024 04:01:28 GMT

@Danino wrote:
Good call! Now it says I need a 4 number NIP which I dont have. So what now? Thanks.

Try setting a Public Mobile account PIN by using this link: https://myaccount.publicmobile.ca/en/account/reset/pin

Re: Can't pay to reactivate my subscription

Danino — Wed, 24 Jul 2024 18:02:31 GMT

Ok so I made it through, but I need to change my credit card, but it keeps saying my postal code is invalid even though it's 100% my Canadian postal code written like x#x #x#

what ... do I do?