topic Re: Payment could not be processed in Get Support

Payment could not be processed

HuntmanClem — Tue, 23 Jul 2024 03:27:29 GMT

Hi all,

New customer here! Trying to purchase a phone plan with an e-sim but am unsuccessful regardless of credit card that I use. I even used the credit card my partner successfully got a plan with, but it doesn’t work for me. Whatever I do, I’m stuck with a “Payment could not be processed” notification.

Customer Service wasn’t helpful: they told me to try again later, and I have, but the problem persists.

Re: Payment could not be processed

softech — Tue, 23 Jul 2024 03:32:45 GMT

@HuntmanClem try again using a different login (create one with another email address)

And before trying, uninstall the PM app, reboot and reinstall. After installation, grant PM app the Location permission as well

Re: Payment could not be processed

HuntmanClem — Tue, 23 Jul 2024 03:53:05 GMT

That didn’t work either unfortunately. The app gives a slightly different response than the website though. The website says “Payment Could Not Be Processed” while the app says “Card Verification Failed” regardless of credit card used.

Re: Payment could not be processed

krshart — Tue, 23 Jul 2024 04:45:47 GMT

I have the same problem trying to pay for a new account.

1. Does the user name znd the nzme on the CC hzve to mztch? In my case the first names are different

2. Does the postal code for tax purposes and the one on the CC have to match? Tax postal code is Quebec because Iwant to port a Montrel number, CC postal code is Ontario

Re: Payment could not be processed

HuntmanClem — Tue, 23 Jul 2024 04:58:05 GMT

Well, it randomly worked when my girlfriend tried for me. I guess she’s got a magic touch. No idea what she did differently!

Re: Payment could not be processed

BKNS27 — Tue, 23 Jul 2024 07:36:44 GMT

@HuntmanClem

Is the postal code match on the CC and your registered account? Both must be the same.

Re: Payment could not be processed

krshart — Wed, 24 Jul 2024 00:23:13 GMT

Payment finally worked for me.

Used all the same card information as before, just waited a bit more than a day. But now I have a problem with activation.

I have had an account with PM for many years - don't recall the self-serve website to be that terrible. My previous community user name was krs99 but I couldn't log in anymore using that.

Re: Payment could not be processed

HuntmanClem — Thu, 25 Jul 2024 19:08:57 GMT

Yep, everything matched.