topic Re: stuck on step 6 of 6 in app activating a new iPhone SE with esim in Get Support

stuck on step 6 of 6 in app activating a new iPhone SE with esim

Rayelle — Tue, 23 Jul 2024 04:07:56 GMT

Hi,

I have paid for a subscription (confirmed in email) but when I install app and go through process of picking number etc., it gets stuck on step 6, "subscription not activated".

Any suggestions?

Thanks,

Re: stuck on step 6 of 6 in app activating a new iPhone SE with esim

softech — Tue, 23 Jul 2024 02:59:58 GMT

@Rayelle

try this,

Click Logout on top left of the screen
Wait 5 mins for the system to configure on the back end.
Then log in again using the Email and Password.
The app will then sends a code to the Email again,. Enter the code
and you will see the prompt 'Confirm for Full Access' and your Activation will be completed after

if that does not work, open ticket with PM support. Private message CS Agent at:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there

Re: stuck on step 6 of 6 in app activating a new iPhone SE with esim

Rayelle — Tue, 23 Jul 2024 03:17:59 GMT

Thanks Softech.

I logged out.
I waited 5 min (and restarted iPhone)
I logged back into the app
Entered the 2 step code
I saw no prompt 'confirm for full access'... it just went to the step 6 of 6 screen again with the 'subscription not activated'. In step 4 it did ask if the device was trusted and I said yes / checked box.

Thanks for the advice, I will send a message to the CS agent.