topic Re: Sim card in Get Support

Sim card

Jessse — Tue, 23 Jul 2024 00:10:43 GMT

I never recieved my sim card (morevthan 10 dsys) and when I try to reach out for help, I get an error message

Re: Sim card

hTideGnow — Mon, 22 Jul 2024 23:01:14 GMT

hi @Jessse sim card delivery can be as long as 3 weeks

but message support agent for update

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Sim card

Chalupa_Batman — Mon, 22 Jul 2024 23:01:24 GMT

Hello @Jessse

It can take up to 3 weeks to receive it in the snail mail. If you don't get it after 3 weeks, click on the bottom right corner chat bot and enter... Customer Service.

Re: Sim card

BKNS27 — Mon, 22 Jul 2024 23:02:57 GMT

@Jessse

It should take 10 working days/2 weeks but other members reported it took 3 weeks to arrive.

Just click on the Chat bubble and type in Submit a Ticket or Contact Agent when it pass 3 weeks.

Re: Sim card

Rastin — Mon, 22 Jul 2024 23:38:04 GMT

If you don't want to wait any longer you can buy one from telus store $10 or 5$ from Amazon and ask pm to credit your account allow I would recommend contacting them first to confirm that they will.

Re: Sim card

Chalupa_Batman — Mon, 22 Jul 2024 23:46:35 GMT

@Rastin wrote:
If you don't want to wait any longer you can buy one from telus store $10 or 5$ from Amazon and ask pm to credit your account allow I would recommend contacting them first to confirm that they will.

Hey @Rastin and @Jessse Just to add to @Rastin suggestion about picking it up at a Telus store, not all Telus stores carry them. Here's a link for you both for future reference.

https://www.publicmobile.ca/en/ab/pick-up-SIM