topic Re: Redeeming points in Get Support

Redeeming points

Nas2 — Mon, 22 Jul 2024 17:41:43 GMT

In the beginning of July, I redeemed 15 points to be applied towards my July bill. I just got my credit card statement and saw I was charged to full payment amount. Any reason for it. How to have it fixed.

Thank you

Re: Redeeming points

will13am — Mon, 22 Jul 2024 17:44:50 GMT

@Nas2 , take a look at the payment history. Does it show a $15 credit to your account from points redemption. Also, take a look at the rewards history, does it show a 15 point redemption?

Re: Redeeming points

Nas2 — Mon, 22 Jul 2024 17:46:25 GMT

Yes, both pages (payment history and rewards history) show the $15 redemption.

Re: Redeeming points

hTideGnow — Mon, 22 Jul 2024 17:47:48 GMT

hi @Nas2

but on payment history, does it show PM added the $15 there? or do you see the $15 showing as Available funds now?

if no to both, I think you need to as support agent to check

please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Redeeming points

Nas2 — Mon, 22 Jul 2024 17:52:18 GMT

Thank you. The payment history shows "Available funds $15". Nothing about PM. Is there anything else that I had to do and missed it?

Re: Redeeming points

hTideGnow — Mon, 22 Jul 2024 17:55:03 GMT

HI @Nas2

you are good then, the points just arrived late, probably after your plan renewal. So, the money will be used on next renewal and they will take $15 less from your credit card on your next renewal

Re: Redeeming points

Nas2 — Mon, 22 Jul 2024 17:58:31 GMT

Thank you hTideGnow.

I redeemed the points almost 2 weeks before the payment date. How long does it take for points to be truly applied to the customer bills? Did I have to do something else to make it right?

Re: Redeeming points

hTideGnow — Mon, 22 Jul 2024 18:03:17 GMT

HI @Nas2

then it shouldn't be.

I would submit a ticket with CS agent and ask them for a reason

Re: Redeeming points

computergeek541 — Sun, 29 Sep 2024 16:16:18 GMT

unnecessary repetition