topic Re: Subscription error in Get Support

Subscription error

JenniferPO — Mon, 22 Jul 2024 17:28:35 GMT

I completed a change in my plan last month, the payment was removed from my account today as scheduled, however my old plan is showing and my account is suspended. Please advise nest steps.

Thank you

Re: Subscription error

hTideGnow — Mon, 22 Jul 2024 17:30:54 GMT

hi @JenniferPO

Try to reboot the phone , check if service work

if not, then you need support agent to help.   please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Subscription error

slusagm — Mon, 22 Jul 2024 17:30:55 GMT

ask PM to check. Use the orange charbot icon on lower right to open ticket. Type Submit ticket, and select Contact Us and follow to open the ticket submission window

Re: Subscription error

eddieO — Mon, 22 Jul 2024 17:31:09 GMT

@JenniferPO this sometimes happens and is usually a caching issue with either the PM app or the website. Did you try from the PM app? If so try the website or vice versa. If your services are all still working you should be fine and there's a good chance that within 24hrs your account will be updated with the correct info

Re: Subscription error

JenniferPO — Mon, 22 Jul 2024 17:37:42 GMT

I cannot sumbit a ticket, take me to a page with a "404 error"

Re: Subscription error

JenniferPO — Mon, 22 Jul 2024 17:44:48 GMT

Yes, I have tried both PC and phone. I do not have any sevice on my phone 😞

Re: Subscription error

will13am — Mon, 22 Jul 2024 17:46:39 GMT

@JenniferPO wrote:
Yes, I have tried both PC and phone. I do not have any sevice on my phone 😞

@JenniferPO , use this link to send a PM directly to the support team.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Subscription error

JenniferPO — Mon, 22 Jul 2024 17:47:36 GMT

Thank you, but it would be nice to have my phone services working as my payment has been received

Re: Subscription error

slusagm — Mon, 22 Jul 2024 17:48:43 GMT

try this link

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437