topic Re: Not received sim in Get Support

Not received sim

Leiliflh — Mon, 22 Jul 2024 15:44:27 GMT

Hello

my name is Leili Fallah and I placed my order 3the of July.
no SIM card is received yet

my email address is

***@***

Re: Not received sim

softech — Mon, 22 Jul 2024 15:44:11 GMT

@Leiliflh

Sim card delivery from PM online could be as many as 3 weeks

However, since it has been over 10 business days, you can open ticket with PM support to confirm if they got the order and if the sim card is on the way. They might offer to resend you another one or ask you to buy one form local Telus/Koodo/MobileKlink store and reimburse you the extra cost

Please open ticket by private message CS agent here:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there

Re: Not received sim

slusagm — Mon, 22 Jul 2024 15:45:49 GMT

sim card delivery time is very unpredictable here. Usually no worse that 3 weeks

you can ask PM to check. Since you don't have service here yet, you cannot use Chatbot to open ticket, you need to message PM here

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Not received sim

Rastin — Mon, 22 Jul 2024 16:05:47 GMT

Since the sim has not arrived yet you have other options if you want one sooner. Like going to a telus store and buy one for $10 or Amazon for $5. PM should credit you the cost of the sim. But I would contact them first and confirm that they will.