topic Re: account information in Get Support

account information

WFB77331 — Mon, 22 Jul 2024 14:19:35 GMT

Hello. I am having trouble getting into my online public mobile account for anything. I cannot order another sim card or find out any information or send a ticket or change my address. All I can do is look at the information. When I go to chat it keeps telling me the same thing over and over and does not help

Re: account information

slusagm — Mon, 22 Jul 2024 14:21:48 GMT

if you want to get new sim card, do not buy from PM., delivery time is unpredictible. Better to buy from Telus or Koodo stores

did you try login My Account using Incognito mode? what are information you can look at? usually it is either cannot login or you can login and see everything

if you need support, message them :

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: account information

Sansan — Mon, 22 Jul 2024 14:23:13 GMT

@WFB77331 sometimes if you refresh the page or sign on Ingonito mode it will work. Try it and see if that will change.

When was the last time you signed on?

If not, use the link below to send a message to customer service for further assistance.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: account information

BKNS27 — Mon, 22 Jul 2024 15:43:57 GMT

@WFB77331

It is cheaper and faster if you order another SIM from Amazon for $4.99.