topic Re: My iPhone 12 lost cellular settings in Get Support

My iPhone 12 lost cellular settings

Trexuphigh — Mon, 22 Jul 2024 00:06:03 GMT

Hi,

my cellular settings state: ‘set up cellular’ it looks like my phone forgot esim settings. When I scan the original email qr code, it says it cannot install and to contact my carrier. When I try to purchase a new Esim, the pay and install button is covered up. Can I get a new esim emailed to me?

Re: My iPhone 12 lost cellular settings

Sansan — Mon, 22 Jul 2024 00:20:22 GMT

@Trexuphigh I would start by reboot phone and reset networks.

If that doesn't work then contact public mobile.

https://widget.telus.tiia.ai/publicmobile/publicmobile.html

Or next link below.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: My iPhone 12 lost cellular settings

EB0 — Mon, 22 Jul 2024 00:21:58 GMT

@Trexuphigh

If you have android phone, Clear the cache of PM app and try to repurchase the eSIM again, as you had eSIM before m, the new eSIM should be free.

Re: My iPhone 12 lost cellular settings

will13am — Mon, 22 Jul 2024 02:26:57 GMT

@Trexuphigh , I suggest deleting app data and retry the e-SIM purchase. Sometimes cached app data can affect account access.

Re: My iPhone 12 lost cellular settings

will13am — Mon, 22 Jul 2024 02:27:47 GMT

OP has an iPhone 12.