topic Re: my account hacked? in Get Support

my account hacked?

kaostream1 — Sun, 21 Jul 2024 22:09:39 GMT

My account shows calls that I have not made!

How to stop those activities so I don't get billed for calls I don't recognized?

Re: my account hacked?

BKNS27 — Sun, 21 Jul 2024 22:22:40 GMT

Are the calls ending in 4001? If it is then you are calling your voicemail box. This is normal.

I wouldn’t worry about it if you have unlimited outgoing calls but if you are on the $15 plan then the call will be deduct from your 100 minutes/month.

Re: my account hacked?

Chalupa_Batman — Sun, 21 Jul 2024 22:37:17 GMT

First and foremost @kaostream1 , Public Mobile is a PREPAID service. Meaning you pay for services in advance. There are no "Surprise" fees. You only get what you pay for. I am pretty sure the number that's coming up is probably for Public Mobile voicemail. Here's the link to confirm.

https://productioncommunity.publicmobile.ca/t5/Get-Support/Updated-list-of-Voicemail-Access-Numbers/td-p/498446

Re: my account hacked?

kaostream1 — Sun, 21 Jul 2024 22:44:02 GMT

They are just regular looking numbers. None of those 4001s the community is reffering to.

Re: my account hacked?

EB0 — Sun, 21 Jul 2024 22:49:55 GMT

@kaostream1

It you are sure that your phone is hacked, it’s better to rest the phone to factory and remove all appliances.

Re: my account hacked?

slusagm — Sun, 21 Jul 2024 23:19:12 GMT

post us the screenshot, maybe we can tell what numbers are those

Re: my account hacked?

maurelle — Mon, 22 Jul 2024 14:15:41 GMT

@BKNS27 wrote:
@kaostream1
Are the calls ending in 4001? If it is then you are calling your voicemail box. This is normal.
I wouldn’t worry about it if you have unlimited outgoing calls but if you are on the $15 plan then the call will be deduct from your 100 minutes/month.

More precisely: On the old $15 plan with limited outgoing minutes only calls that are initiated in the phone's dialer, ie to listen to voicemail messages, acount against the 100 minutes outgoing. Remember, that call minutes are rounded up to the next minute.

Calls that the system is forwarding to voice mail, the ones ending with 4001 or 4002, when you are not answering your phone, or your phone doesn't have a network connection (phone turned off, or outside of cell coverage), while showing up as outgoing calls, are NOT taking minutes off your outgoing minutes bucket.

(Soure: I've helped manage a dozen or so Public Mobile limited minute plans over the years.)

Re: my account hacked?

slusagm — Mon, 22 Jul 2024 14:19:06 GMT

@maurelle

do you also have the old $10 plan? just want to see how it works with all these voicemail calls