topic SIM CARD in Get Support

SIM CARD

Dewana — Sun, 21 Jul 2024 19:39:22 GMT

After ordering a mail-in SIM card a few hours ago I found out that an E-Sim could have been faster/ instant connection - is it possible to switch over to E-Sim now, if so, how ?

Re: SIM CARD

slusagm — Sun, 21 Jul 2024 19:37:44 GMT

yes, you can switch but you need PM to help

at this time , you cannot use Chatbot to open ticket as you don't have a working service yet. So, message them using this link here

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: SIM CARD

eddieO — Sun, 21 Jul 2024 19:37:44 GMT

@Dewana more than likely you should be able to switch if you contact the CS_agent quickly. You will need to open a ticket through the Chatbot: https://widget.telus.tiia.ai/publicmobile/publicmobile.html
(and then type: Customer Support Agent)

Or, if you are having trouble with the Chatbot try sending a private message to:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
(note: you will need to be logged into your Community account for this link to work)

Re: SIM CARD

computergeek541 — Sun, 21 Jul 2024 19:41:36 GMT

@slusagm wrote:
yes, you can switch but you need PM to help
at this time , you cannot use Chatbot to open ticket as you don't have a working service yet. So, message them using this link here
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Even with the inability to log into Self Serve, customers still should still be using the chatbot to open tickets. There is a specific option for that situation and the security verification systems are promped for during the ticketing process.

Re: SIM CARD

slusagm — Sun, 21 Jul 2024 19:44:07 GMT

@computergeek541 if you tried using the Chatbot, they will ask you if you can login My Account, you said no and they give you the same link to message support. Try it and you will know what I mean

and he won't be able to login My account because account not setup and can't receive 2FA

Re: SIM CARD

computergeek541 — Sun, 21 Jul 2024 19:49:32 GMT

@slusagm wrote:
@computergeek541 if you tried using the Chatbot, they will ask you if you can login My Account, you said no and they give you the same link to message support. Try it and you will know what I mean
and he won't be able to login My account because account not setup and can't receive 2FA

You're right. It used to the chatbot would continue witht he ticketing system would prompt for the verfication quetsions. I am very suprised by the chatbot's resposne because Public Mobile does not want customers to actually send private messages in this way. It leaves the erroneous imporession to customers that using the chatbot to open tickets is optional when it isn't.

Re: SIM CARD

slusagm — Sun, 21 Jul 2024 20:21:00 GMT

yeah

for those who can login, it is still good to login and get a reference number