topic Re: Dashboard Access Issues for Second Phone # in Get Support

Dashboard Access Issues for Second Phone #

AliciaM — Sun, 21 Jul 2024 17:47:01 GMT

I have two active phone numbers but can only see 1 phone number associated to my account when I sign into the Public Mobile online Dashboard. Can someone please help???? How do I connect the two accounts? Or gain access to the dashboard for the secondary phone #?

Re: Dashboard Access Issues for Second Phone #

Dunkman — Sun, 21 Jul 2024 17:51:46 GMT

@AliciaM

With Public mobile, each phone number needs its own separate account and different email address login.

You will need to contact customer service agent to fix the secondary account:

Click on the link to submit a ticket for CSA help.

https://widget.telus.tiia.ai/publicmobile/publicmobile.html

Re: Dashboard Access Issues for Second Phone #

Chalupa_Batman — Sun, 21 Jul 2024 17:54:37 GMT

Hello @AliciaM

When you sign up with Public Mobile, each account has to have a seperate email. There are no such thing as family accounts or multiple accounts. JaneDoe@MAILSERVICE.com and JohnDoe@MAILSERVICE.com .... two separate emails are required.

Re: Dashboard Access Issues for Second Phone #

BKNS27 — Sun, 21 Jul 2024 17:57:04 GMT

@AliciaM

That is because you can only have 1 account/1 email address.

If you try enter the second number on that account, it will override the first number.

You need to contact a CS_Agent to straighten this out at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

But have a second email address ready when an agent message you back.

Re: Dashboard Access Issues for Second Phone #

Luddite — Wed, 31 Jul 2024 15:08:18 GMT

@Chalupa_Batman This was a common problem in the period when PM allowed retailers to activate SIMs for customers.