topic Re: Ticket system validation is incorrect in Get Support

Ticket system validation is incorrect

raul2222222 — Sun, 21 Jul 2024 16:47:28 GMT

Transfer number ticket system doesn't work for eSim, there is a field that asks "enter the SIM number, use N/A if using eSIM" but the form validates that only numbers can be entered there stopping me from proceeding

Re: Ticket system validation is incorrect

Dunkman — Sun, 21 Jul 2024 16:53:31 GMT

@raul2222222

If the ticketing system does not work, then you will need to private message CS_Agent:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Supposedly, private messaging does take a bit longer for CSA to resolve issues.

Re: Ticket system validation is incorrect

raul2222222 — Sun, 21 Jul 2024 16:55:39 GMT

I did that, I am just "reporting the issue" here as this forum seems to be the solution for everything

Re: Ticket system validation is incorrect

Dunkman — Sun, 21 Jul 2024 16:57:36 GMT

@raul2222222

Thanks for reporting. I will try to forward to the backend to fix this glitch.