topic Re: Closing an assoc account in Get Support

Closing an assoc account

quayloon1 — Sun, 21 Jul 2024 14:53:18 GMT

My account is associated with my husbands. His needs to close but I want to keep mine. When he closes his mine goes dark even though mine is paid up. How do I uncouple them?

Re: Closing an assoc account

BKNS27 — Sun, 21 Jul 2024 15:05:16 GMT

@quayloon1

It is not possible to have 2 accounts on one account. 1 account/1 email.

You need to login his account with his email & password and disable AutoPay/Subscribe button then his account will be closed after 90 days of nonpayment.

Re: Closing an assoc account

Rastin — Sun, 21 Jul 2024 15:25:13 GMT

What do you mean it go dark? Once you disable auto pay you phone should still work till your payed time runs out. The account doesn't close till 90 days after your service stops. Unless you port the number out or contact PM and ask them to close it.

Re: Closing an assoc account

Dunkman — Sun, 21 Jul 2024 16:44:54 GMT

@quayloon1

Each account needs its own email address and separate login.

If you have two accounts with one email address, you will need to contact customer service agent to sort out the issue.

Here is link to chat bot

https://widget.telus.tiia.ai/publicmobile/publicmobile.html

Follow prompts to submit ticket