topic Re: Cannot sign in in Get Support

Cannot sign in

Sarah26 — Mon, 29 Jan 2024 07:11:03 GMT

I cannot sign in keeps giving me a code goes to the right number and then just take me to a black screen says forbbin AI or if I'm in the app just take me right back to login over and over and over again.

Re: Cannot sign in

BKNS27 — Mon, 29 Jan 2024 09:26:23 GMT

@Sarah26

You can have the 2FA code sent to your email address. Click on Resend Code/Didn't Receive Code. Some have indicated that you might have to try a couple of times.

Re: Cannot sign in

Phil_Adelphus — Mon, 29 Jan 2024 12:29:48 GMT

@Sarah26 So you are getting the code and entering it then can't go anywhere? Have you tried clearing cookies etc. in the browser and using incognito mode? Another option with the app might be to uninstall and then re-install it. Try that and see if it works, if it doesn't you can contact customer service via this link. An agent will reply at the envelope icon top right or tap your avatar for Messages if you don't see an envelope.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Cannot sign in

Sarah26 — Sun, 21 Jul 2024 02:47:11 GMT

Were not getting a code at all to any of the emails we have tried

Re: Cannot sign in

Sarah26 — Sun, 21 Jul 2024 02:47:45 GMT

Does it need to be in the app we are doing it on the laptop

Re: Cannot sign in

BKNS27 — Sun, 21 Jul 2024 03:10:00 GMT

@Sarah26

The agent will ask questions associated with her account to check credentials.

Re: Cannot sign in

Sarah26 — Sun, 21 Jul 2024 03:32:37 GMT

How do I talk to an agent

Re: Cannot sign in

softech — Sun, 21 Jul 2024 03:37:45 GMT

@Sarah26

to engage support, please private message CS Agent at:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there